> For the complete documentation index, see [llms.txt](https://missiveapp.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://missiveapp.com/docs/administration/billing-and-plans.md).
# Billing and plans
Manage your Missive subscription, billing, and plan features.
Missive offers simple, transparent per-seat pricing that scales with your team.
Three subscription plans are available: **Starter**, **Productive**, and **Business**. All are billed per active user. Choose monthly or yearly billing (yearly saves 20%) and switch anytime from **Settings** > **Billing**.
{% hint style="success" %}
For the most up-to-date pricing, visit [missiveapp.com/pricing](https://missiveapp.com/pricing)
{% endhint %}
## Plan comparison
| Feature | Starter | Productive | Business |
| ---------------------------------------------------------------------------------------------------------------------- | ------------------ | -------------------------- | -------------------------------------- |
| Price (yearly) | $14 per user/month | $24 per user/month | $36 per user/month |
| Price (monthly) | $18 per user/month | $30 per user/month | $45 per user/month |
| Users | Up to 5 | Up to 50 | Unlimited |
| Email and chat history | Unlimited | Unlimited | Unlimited |
| [Shared accounts](/docs/administration/billing-and-plans/faq.md#how-many-shared-accounts-can-i-connect) ($15/mo per 5) | 5 per user | 5 per user | 5 per user |
| [Integrations](/docs/advanced-features/integrations.md) | No | Yes | Yes |
| [Rules](/docs/advanced-features/rules.md) | No | Yes | Yes |
| [API access](https://missiveapp.com/docs/developers/rest-api) | No | Yes | Yes |
| [AI Assistant](/docs/ai/overview.md) | No | Yes | Yes |
| [Analytics & reporting](/docs/advanced-features/analytics.md) | No | Basic (global view of org) | Advanced (compare users/teams, filter) |
| [SAML single sign-on](/docs/administration/saml-and-sso.md) | No | No | Yes |
| [IP restriction](/docs/administration/security/ip-restriction.md) | No | No | Yes |
## Free trial
Your first organization gets a 30-day free trial of the **Productive** plan, no credit card required. The trial unlocks Productive features like integrations, rules, and analytics, with up to 25 users, 10 shared accounts, 2 personal accounts per user, and 30 days of history.
The trial follows you rather than the organization, so creating another one doesn't start a second trial.
{% hint style="warning" %}
Missive has no free plan. When the trial ends, access is paused until the organization owner picks a plan in **Settings** > **Billing**. See [what happens when the trial ends](/docs/administration/billing-and-plans/faq.md#what-happens-when-my-trial-ends).
{% endhint %}
## Discounts
Missive does not offer discounts for students, nonprofits, schools, or businesses. As a bootstrapped company, we keep pricing simple and consistent for everyone.
## Update billing details
Update your billing details, payment method, company information, and invoice email recipients in **Settings** > **Billing**.
Only the organization owner can update billing details, and only from a desktop computer (not available on mobile).
{% hint style="info" %}
To open Settings, click your avatar in the bottom-left corner of the sidebar, then **Settings** (or press ⌘,).
{% endhint %}
## Add a VAT number
To add a VAT number, go to **Settings** > **Billing**, click **Change billing info**, and use the **Tax ID field**.
## Change or cancel your subscription
Change or cancel your subscription anytime from **Settings** > **Billing**. If you cancel, your organization stays active until the end of your billing period, then loses access to Missive until you choose a new plan.
{% hint style="info" %}
Export your conversations, contacts, and responses from **Settings** > **Login & Security** before you close your workspace. See [Can I export my data?](/docs/administration/security/faq.md#can-i-export-my-data).
{% endhint %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://missiveapp.com/docs/administration/billing-and-plans.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.