# Configuration

## Customize aliases

Each action has a default alias, which are the characters used for auto-completing the actions. All actions' aliases are configurable. Just click the ⚙️ icon and define new aliases!

<div data-with-frame="true"><figure><img src="/files/43mzOsBvutPPQw7s8R8a" alt="" width="563"><figcaption></figcaption></figure></div>

An action can have multiple aliases. Simply separate each alias with a comma.

<figure><img src="/files/rgK6EJPHmqMclteo768a" alt="" width="563"><figcaption><p>the custom alias <code>al</code> was defined to <strong>Assign a conversation</strong> directly to the user Legolas.</p></figcaption></figure>

<figure><img src="/files/8oszkqOPaqL5V2hQsup2" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/UyIkDa01dMz6MKcOkLYx" alt="" width="563"><figcaption><p>If an alias matches multiple actions, use the arrow keys to pick the one you want.</p></figcaption></figure>

## Disable actions

If an action conflicts with another one you frequently use, you can disable the conflicting action. Simply click the ⚙️ icon and uncheck the action.

<div data-with-frame="true"><figure><img src="/files/G2fBpkz23M7ZXKhnIigI" alt="" width="563"><figcaption></figcaption></figure></div>


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