Configuration

Customize aliases

Each action has a default alias, which are the characters used for auto-completing the actions. All actions' aliases are configurable. Just click the ⚙️ icon and define new aliases!

An action can have multiple aliases. Simply separate each alias with a comma.

the custom alias al was defined to Assign a conversation directly to the user Legolas.

If an alias matches multiple actions, use the arrow keys to pick the one you want.

Disable actions

If an action conflicts with another one you frequently use, you can disable the conflicting action. Simply click the ⚙️ icon and uncheck the action.