Integrations FAQ
Common questions about integrations in Missive.
General
Do you support integration with [specific tool]?
Check the list of available integrations to see if the tool you need is supported.
If the integration you need isn't available:
Build a custom integration using the REST API, webhooks, or UI/iFrame framework
Hire a developer from the Missive Partners directory to build it for you
Request the feature at feedback.missiveapp.com to help prioritize future integrations
Can I set custom integration icons?
You can change any integration (both custom and built-in) icon by clicking the icon/button in the Integrations settings.
Do you offer an integration with WhatsApp?
Yes! Here is how to add a WhatsApp account to Missive.
Why is Adobe Acrobat Send Mail not working?
Adobe Acrobat's email integration only supports Apple Mail and Outlook on Mac. It doesn't work with Missive, Thunderbird, or other email apps.
Save PDFs as files, then attach them to your Missive drafts.
OpenAI
How does the 'Reply using canned responses' feature work?
Missive identifies the top 3 canned responses that best match the content of the email you want to reply to. This calculation is made in Missive's database.
When the top 3 matches have been selected, they are sent to OpenAI as "Documentation" and OpenAI replies inside Missive's draft composer based on the documentation and the email received.
How to make OpenAI respond in another language?
Create your own prompts and Save prompt for future use:
Then go to Settings > Preferences > Appearance > Drafts and select/deselect the OpenAI quick actions you want.
Will OpenAI use my content to improve models?
Data submitted through the OpenAI API is not used to train OpenAI models or improve OpenAI's service offering.
See openai.com/security for more information.
How to monitor cost usage per user for OpenAI?
Add one OpenAI integration per user, each with its own OpenAI API token.
Create API keys at platform.openai.com/api-keys.
Then in Missive, go to Settings > Integrations > Add Integration > OpenAI. Repeat for each API key you want to add.
Why does the OpenAI integration show a billing setup error?
You need OpenAI API access, not ChatGPT Plus ($20/month). These are different products.
Add billing at platform.openai.com/account/billing/overview
Create an API key at platform.openai.com/account/api-keys
Use that API key when adding the OpenAI integration in Missive
Zapier
What triggers and actions are available?
The Zapier integration offers:
Triggers:
(Instant) New Message (Email, SMS, etc.)
(Instant) New Comment
New Contact Book
New Contact Group
New Contact
Actions:
Create Post
Create/Send Draft
Create Contact
Update Contact
Searches:
Find a Contact
Find or Create Contact
How to insert multiple To/Cc addresses in Create Draft?
Convert your input into line items. See Zapier's documentation.
Before the Create Draft action, insert a Format > Utilities step.
Select the Line Itemizer transform and set Line-item Properties with your addresses as a comma-separated list.
Insert this Output result in the Create Draft action.
How to get message body or attachments from webhooks?
The webhook trigger only provides message metadata, not the full body or attachments. Add an API request step to fetch the complete message:
Your webhook trigger gives you the Message ID
Add a new action: API Request (Beta)
Configure:
Method:
GETURL:
https://public.missiveapp.com/v1/messages/+ the Message ID from step 1Header:
Authorization=Bearer YOUR_API_TOKEN
Test the step - the response includes the full message body and attachments
Find your API token in Settings > API. See the API documentation for details.
How to schedule recurring emails (weekly, monthly)?
Use the Schedule by Zapier trigger with Missive's Create/Send Draft action:
Create a new Zap
Trigger: Use "Schedule by Zapier" - choose frequency (daily, weekly, monthly) and set the day/time
Action: Select Missive > Create/Send Draft
Configure the email content in the action step
Test and activate the Zap
The email will be sent automatically on your schedule. You can choose to create a draft for review or send immediately.
Alternatively, use Make for similar automation.
HubSpot
Does the integration auto-forward emails to HubSpot?
No. The HubSpot integration in Missive does not automatically forward emails to HubSpot.
To send all emails to HubSpot, create an outgoing email rule that adds your HubSpot forwarding address in BCC:
Go to Rules > Outgoing
Add condition: From in contact book "Important customers"
Add action: Add recipient(s) with your HubSpot BCC address
Pipedrive
How to sync Pipedrive contacts to Missive?
Sync Pipedrive contacts to Google Contacts, then Google Contacts to Missive:
In Pipedrive: Settings > Personal preferences > Contact Sync
Add your Google Contacts account
In Missive: Connect Google Contacts via Settings > Integrations
How to link an email to a Pipedrive deal?
Click the Pipedrive quick action on your email context menu to manually link it.
To automate this, create a rule that forwards emails using your Pipedrive SmartBCC address. Pipedrive will automatically link the email to the relevant deal.
Dialpad
Why doesn't Google login work for the Dialpad integration?
Google login for the Dialpad desktop app integration doesn't work with Missive. This is a Dialpad limitation.
Solutions:
Use username/password login in Dialpad instead
Use Missive in the browser
Why are internal SMS messages missing?
Messages sent to internal phone numbers use Dialpad's internal chat feature, which Missive can't access. Only external SMS messages appear in Missive.
To alert senders about this, create an outgoing rule that notifies them when messages won't appear in Missive.
Asana
Why can't I see all my Asana tasks?
The integration shows tasks related to the current conversation, not all your Asana tasks. It's designed to provide context, not replace the Asana UI.
Tasks created directly in Asana won't appear in Missive. However, tasks created from Missive will be visible in both places.
Todoist
Why can't I see all my Todoist tasks?
The integration shows tasks related to the current email, not all your Todoist tasks. It's designed to provide context, not replace the Todoist app.
Shopify
Why is my own store showing in the integration view?
Your email is associated with a Shopify customer in your store.
To fix this, edit the customer profile in Shopify and change the email to one different from your Missive email.
Others
Can I use Antidote Corrector with Missive?
Only in the browser with the Antidote browser plugin installed. Antidote doesn't work with Missive's desktop or mobile apps.
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