Integrations FAQ

You can change any integration (both custom and built-in) icon by clicking the icon/button in the Integrations settings.

Yes! Here is how to add a WhatsApp account to Missive.

Adobe Acrobat's email integration only supports Apple Mail and Outlook on Mac. It doesn't work with Missive, Thunderbird, or other email apps.

Save PDFs as files, then attach them to your Missive drafts.

Missive identifies the top 3 canned responses that best match the content of the email you want to reply to. This calculation is made in Missive's database.

When the top 3 matches have been selected, they are sent to OpenAI as "Documentation" and OpenAI replies inside Missive's draft composer based on the documentation and the email received.

Create your own prompts and Save prompt for future use:

Then go to Settings > Preferences > Appearance > Drafts and select/deselect the OpenAI quick actions you want.

Data submitted through the OpenAI API is not used to train OpenAI models or improve OpenAI's service offering.

See openai.com/security for more information.

Add one OpenAI integration per user, each with its own OpenAI API token.

Create API keys at platform.openai.com/api-keys.

Then in Missive, go to Settings > Integrations > Add Integration > OpenAI. Repeat for each API key you want to add.

You need OpenAI API access, not ChatGPT Plus ($20/month). These are different products.

1. Add billing at platform.openai.com/account/billing/overview

2. Create an API key at platform.openai.com/account/api-keys

3. Use that API key when adding the OpenAI integration in Missive

The Zapier integration offers:

Triggers:

• (Instant) New Message (Email, SMS, etc.)

• (Instant) New Comment

• New Contact Book

• New Contact Group

• New Contact

Actions:

• Create Post

• Create/Send Draft

• Create Contact

• Update Contact

Searches:

• Find a Contact

• Find or Create Contact

Convert your input into line items. See Zapier's documentation.

1. Before the Create Draft action, insert a Format > Utilities step.

2. Select the Line Itemizer transform and set Line-item Properties with your addresses as a comma-separated list.

3. Insert this Output result in the Create Draft action.

The webhook trigger only provides message metadata, not the full body or attachments. Add an API request step to fetch the complete message:

1. Your webhook trigger gives you the Message ID

2. Add a new action: API Request (Beta)

3. Configure:

   • Method: GET

   • URL: https://public.missiveapp.com/v1/messages/ + the Message ID from step 1

   • Header: Authorization = Bearer YOUR_API_TOKEN

4. Test the step - the response includes the full message body and attachments

Find your API token in Settings > API. See the API documentation for details.

Use the Schedule by Zapier trigger with Missive's Create/Send Draft action:

1. Create a new Zap

2. Trigger: Use "Schedule by Zapier" - choose frequency (daily, weekly, monthly) and set the day/time

3. Action: Select Missive > Create/Send Draft

4. Configure the email content in the action step

5. Test and activate the Zap

The email will be sent automatically on your schedule. You can choose to create a draft for review or send immediately.

Alternatively, use Make for similar automation.

No. The HubSpot integration in Missive does not automatically forward emails to HubSpot.

To send all emails to HubSpot, create an outgoing email rule that adds your HubSpot forwarding address in BCC:

1. Go to Rules > Outgoing

2. Add condition: From in contact book "Important customers"

3. Add action: Add recipient(s) with your HubSpot BCC address

Sync Pipedrive contacts to Google Contacts, then Google Contacts to Missive:

1. In Pipedrive: Settings > Personal preferences > Contact Sync

2. Add your Google Contacts account

3. In Missive: Connect Google Contacts via Settings > Integrations

See Pipedrive's Google Contacts guide.

Click the Pipedrive quick action on your email context menu to manually link it.

To automate this, create a rule that forwards emails using your Pipedrive SmartBCC address. Pipedrive will automatically link the email to the relevant deal.

Google login for the Dialpad desktop app integration doesn't work with Missive. This is a Dialpad limitation.

Solutions:

1. Use username/password login in Dialpad instead

2. Use Missive in the browser

Messages sent to internal phone numbers use Dialpad's internal chat feature, which Missive can't access. Only external SMS messages appear in Missive.

To alert senders about this, create an outgoing rule that notifies them when messages won't appear in Missive.

The integration shows tasks related to the current conversation, not all your Asana tasks. It's designed to provide context, not replace the Asana UI.

Tasks created directly in Asana won't appear in Missive. However, tasks created from Missive will be visible in both places.

The integration shows tasks related to the current email, not all your Todoist tasks. It's designed to provide context, not replace the Todoist app.

Your email is associated with a Shopify customer in your store.

To fix this, edit the customer profile in Shopify and change the email to one different from your Missive email.

No. Upvote this feature request.

No. Upvote this feature request.

Only in the browser with the Antidote browser plugin installed. Antidote doesn't work with Missive's desktop or mobile apps.

No. Upvote this feature request.

No. Upvote this feature request.