Shopify setup

Create a Shopify app and connect it to Missive to see customer order history next to your conversations.

To connect the Shopify integration it, create a custom app in your Shopify store, then add its credentials to Missive.

You need Shopify admin access to create the app. The integration requires the Productive or Business plan in Missive.

Create the Shopify app

Open the Shopify Dev Dashboard

In your Shopify admin, go to Settings > Apps.

Click Develop apps, then Build apps in Dev Dashboard.

Create a new app

In the Dev Dashboard, click Create app.

Under Start from Dev Dashboard, name your app (for example, Missive integration) and click Create.

Add the required scopes

Leave all fields to their default value and fill in the Scopes field with the following:

read_customers,read_orders

Click Release to create and release the application.

Install the app on your store

From the app's overview page, click Install app.

Pick the store you want to connect.

Click Install.

Copy your credentials

Back in the Dev Dashboard, open the Settings tab of your app. Copy the Client ID and Secret.

Add the integration

In Missive, go to Settings > Integrations > click Add integration > search for Shopify and click Add to Missive.

To open Settings, click your avatar in the bottom-left corner of the sidebar, then Settings (or press ⌘,).

Enter your store details

Fill in:

Store subdomain — the store handle from your admin URL (for example, enter missive for admin.shopify.com/store/missive)
Client ID — from the app's Settings tab in the Dev Dashboard
Client secret — from the same place

Click Add.

To connect more than one Shopify store, repeat the steps above for each store. Each store needs its own app and its own integration entry in Missive.

Last updated 5 months ago