Examples

Rules combine a rule type, conditions, and actions:

Component	Example
Rule type	Incoming message
Condition	From ends with "acme.com"
Action	Add label(s) → "ACME"

That's the simplest case - one condition, one action. But rules can do much more:

• Chain multiple actions (label, then assign, then notify)

• Use nested condition groups with AND/OR logic

• React to user actions like closing or labeling

• Add time delays for SLA tracking

Browse by use case:

Category	What's covered
SLA and response time	Response deadlines, weekend snooze, follow-up reminders
Triage and routing	Auto-assignment, keyword routing, timezone rules
Inbox organization	Auto-labeling, archiving, merging conversations
Automation	Auto-notes, webhooks, forwarding
Complex rules	Nested conditions, multi-step workflows