Escalate urgent emails with AI

Template: Use AI to detect and escalate urgent emails.

Escalate Urgent Emails with AI is a Missive template designed for managers and executives.

When enabled:

The rule allows you to automatically escalate urgent or important emails to the right person.

Here’s how it works:

• You need to determine which emails this should apply to (all, from specific inboxes, or from specific people).

• You need an OpenAI key.

• You need to select Prompt Result = yes.

• You need a prompt that captures the emails you want to escalate.

• You’ll need users to assign escalated emails to.

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Incoming email rule: Escalate urgent emails

This rule uses AI to identify urgent emails and escalate them to the appropriate person that can reply and address.

Add to Missive

There are two parts to make this rule work

1

Select Prompt result is Yes, and enter in your prompt.

2

This is the AI prompt template you can test and edit as needed:

Respond 'Yes' only if the message clearly requires immediate action due to an explicit deadline, outage, blocking issue, legal or financial risk, or an active escalation. If urgency is implied but not explicit, or if the message is routine, informational, or can wait, do not respond 'Yes'

Test a few emails and once you’re happy with the accuracy of the AI filter.

3

Select the users you would like to assign to these escalated emails.

You can assign one more more users and choose whether you’d like to assign the email to all users at the same time, in-turn (round-robin), or to whoever is least busy (fewest assigned conversations).

Component	Value
Condition 1	To is → {...}
Condition 2	Prompt result is → Yes
Action 1	Assign user(s) → {...}