Managing shortcuts

Control which AI prompts appear as quick actions in your interface.

Accessing Quick Actions

From Settings > Preferences > Appearance, you can control which AI prompts appear as quick action buttons for Messages, Drafts, and Conversations.

Each context has an AI quick actions group with:

• A toggle to enable or disable all AI quick actions at once for that context

• Individual checkboxes to choose which specific prompts are promoted as quick actions

This is useful when your organization has many prompts. You may not need all of them as shortcuts. These settings let you display only the actions relevant to your workflow.

Message quick actions

Controls which AI prompts appear as buttons when viewing an incoming message.

Draft quick actions

Controls which AI prompts appear as buttons in the draft toolbar when composing a reply.

Conversation quick actions

Controls which AI prompts appear directly in the right-click menu when you right-click a conversation.

How prompts appear based on context

When you create AI prompts, where they appear depends on which context tokens you include. Add them by typing @ in the prompt body and picking from the menu.

Token included	Where the prompt appears
Current draft	Draft toolbar (uses selected text if any, otherwise full draft)
Current message	Message quick actions
Current conversation	Conversation context menu
None	Sidebar