Outlook FAQ
Do you support Microsoft Exchange?
Yes, via IMAP. See Microsoft Exchange for setup instructions.
Most Exchange servers have IMAP enabled. If yours doesn't, contact your IT administrator.
Do you have tips for users transitioning from Outlook to Missive?
Yes, we made a video:
Where are my folders?
Can I move an email to a folder?
Where is my Archive folder?
Do you support Office 365 shared mailbox account?
Yes, when adding the email account:
Open your Accounts settings, click Add account, select Office 365.
Enter the shared mailbox email address.
Then, in the Microsoft connection popup, select an Office 365 account that has access to that shared mailbox.
I can't add a specific Office 365/Outlook account?
If you try to connect a different Office 365 account and you are always forced to select the same one, it’s a bug on Microsoft’s side, completely out of our control. The workaround is to log in to Missive and connect your Office 365 / Outlook account(s) from a private browser window.
Here’s how to do so (on a desktop computer, mobile is not supported):
Open a private / incognito browser window (see instructions for Google Chrome, Firefox and Safari).
Type mail.missiveapp.com in the address bar.
Log in to Missive.
Click your avatar at the top of the sidebar, click Accounts, then Add account.
Connect your account.
For each account, you may need to start over at step 1. Otherwise, the Microsoft popup may keep forcing you to select the account you previously selected.
Where can I find my folders?
Missive fully supports folders and sub-folders (they are called Labels in the Missive interface, but they really are the same thing). You just need to open the + Pin to sidebar menu in the left sidebar to list all your available labels, grouped per email account. When you click on a label from there, it will get pinned to the sidebar.
You can also open/pin all your folders hierarchy by clicking on the Open all option.
Video: Tips for the Outlook users using Missive for the first time.
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