Spam FAQ

Common questions about spam, email filtering, and domain authentication.

How can I access my Spam folder in Missive?

To view emails that Gmail marked as spam:

1. Click + Pin to sidebar in the left sidebar

2. Select Main Section

3. Click Spam to pin it to your sidebar

You can then click the Spam mailbox to view all spam emails.

If you're looking for a "Junk" folder, Missive calls it Spam.

Why are my emails going to Gmail spam folders?

Missive cannot see why Gmail marks emails as spam. This information is not available to third-party apps.

To find out why, you need to check directly on Gmail.com:

Open the spam folder on Gmail.comGo to Gmail.com (not Missive) and open the Spam folder.Open the email and look for the noticeOpen the email in question and look for the grey or red notice at the top.Important: Check this before anyone clicks "Mark as Not Spam" anywhere (Missive, Gmail, etc.). Marking it as not spam removes the diagnostic notice.Review the reasonThe notice explains why Gmail classified the email as spam. Common reasons include:Domain authentication failures (SPF, DKIM, DMARC)Content pattern matchesUser reports from similar emailsSending patterns

For general deliverability troubleshooting, see Email deliverability.

Gmail says it couldn't verify my domain - what does this mean?

If recipients see "Gmail couldn't verify that [domain.com] actually sent this message" when they receive your emails, your domain is missing an SPF record.

Fix this:

Check if your domain has an SPF recordUse an SPF lookup tool to check if your domain has an SPF record.If no SPF record exists, continue to the next step.Add an SPF record to your domain's DNSAdd this TXT record to your domain's DNS:v=spf1 include:_spf.google.com ~allHow to add the record:Log in to your domain registrar or DNS hosting provider (GoDaddy, Cloudflare, Namecheap, etc.)Find the DNS management sectionAdd a new TXT record with the SPF value aboveSave the changesDNS changes can take up to 48 hours to propagate, though it usually happens faster.Configure DKIM and DMARC for even better resultsSee Google's help documentation on email authentication for detailed instructions on setting up DKIM and DMARC.

For more information on email authentication, see Email deliverability.

What happens to blocked senders when an organization member is removed?

When you remove a member from your organization, their blocked senders are preserved at the organization level -- as long as those senders were blocked in the context of conversations linked to the organization (e.g., emails sent to a shared account).

The blocked senders remain in effect for the organization even after the member is gone.

How do I remove a sender from the organization block list?

Any member of the organization can unblock a sender. Find an email from the blocked sender in the Spam folder and click Mark as not spam (or remove the spam label). This removes the sender from the organization's block list for everyone.