# Twilio SMS

Connect your Twilio phone number to send and receive SMS in Missive.

## Prerequisites

* A [Twilio account](https://www.twilio.com)
* A phone number purchased from Twilio

## How to connect

{% stepper %}
{% step %}
**Get your Twilio credentials**

1. Log in to the [Twilio Console](https://www.twilio.com/console)
2. Find your **Account SID** and **Auth Token** on the right side of the dashboard

<div data-with-frame="true"><figure><img src="/files/z4a9nAqTotJr1PpueTwK" alt="Twilio console showing Account SID and Auth Token" width="1020"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Get your phone number**

1. In Twilio Console, go to **Phone Numbers** > **Manage** > **Active Numbers**
2. Copy your phone number including the country code (e.g., +1 555-123-4567)

If you don't have a number yet, click **Buy a Number** to purchase one.
{% endstep %}

{% step %}
**Add account in Missive**

Go to **Settings** > **Accounts** and click **Add account**.

{% hint style="info" %}
To open Settings, click your avatar in the bottom-left corner of the sidebar, then **Settings** (or press <kbd>⌘,</kbd>).
{% endhint %}
{% endstep %}

{% step %}
**Select Twilio SMS**

Click the **Others** tab, then select **SMS by Twilio**.
{% endstep %}

{% step %}
**Choose sharing options**

Select if this is a personal or shared account. For team collaboration, choose **Yes, share this account** and select the users or Team Inbox.
{% endstep %}

{% step %}
**Enter credentials**

Fill in your Twilio details:

* **Account SID:** e.g., AC3hj2a7nj3bdde93...
* **Auth Token:** Your secret auth token
* **Phone number:** Your Twilio number with country code (e.g., +1 555-123-4567)
  {% endstep %}

{% step %}
**Connect**

Click **Connect** to add your Twilio SMS account.
{% endstep %}
{% endstepper %}

## Features

* Send and receive SMS and MMS
* Team collaboration with assignments and comments
* Contact matching with your organization contacts
* Rules and automation support

## Billing

Twilio charges per message sent and received. See [Twilio SMS pricing](https://www.twilio.com/sms/pricing) for current rates.


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