Twilio SMS

Connect your Twilio phone number to send and receive SMS in Missive.

Prerequisites

• A Twilio account

• A phone number purchased from Twilio

How to connect

1

Get your Twilio credentials

1. Log in to the Twilio Console

2. Find your Account SID and Auth Token on the right side of the dashboard

2

Get your phone number

1. In Twilio Console, go to Phone Numbers > Manage > Active Numbers

2. Copy your phone number including the country code (e.g., [phone])

If you don't have a number yet, click Buy a Number to purchase one.

3

Add account in Missive

Go to Settings > Accounts and click Add account.

To open Settings, click your avatar at the top of the sidebar, then Settings (or press ⌘,).

4

Select Twilio SMS

Click the Others tab, then select SMS by Twilio.

5

Choose sharing options

Select if this is a personal or shared account. For team collaboration, choose Yes, share this account and select the users or Team Inbox.

6

Enter credentials

Fill in your Twilio details:

• Account SID: e.g., AC3hj2a7nj3bdde93...

• Auth Token: Your secret auth token

• Phone number: Your Twilio number with country code (e.g., [phone])

7

Connect

Click Connect to add your Twilio SMS account.

Features

• Send and receive SMS and MMS

• Team collaboration with assignments and comments

• Contact matching with your organization contacts

• Rules and automation support

Billing

Twilio charges per message sent and received. See Twilio SMS pricing for current rates.