Social
Connect your business social accounts to Missive and handle Facebook Messenger and Instagram Direct messages alongside your email. Your team can collaborate on social messages with assignments, comments, and shared drafts.
Supported platforms
Messenger Business: Messages from your Facebook Page
Instagram Business: Direct messages from your Instagram Business or Creator account
Both integrations use Facebook/Meta OAuth and require a Facebook Page.
Why connect social accounts?
Unified inbox
See Messenger and Instagram DMs next to email, SMS, and other channels.
Team collaboration
Assign conversations, add comments, share drafts. No more "who's handling this?"
Organization contacts
Messages from the same person across channels appear in their contact profile.
Rules and automation
Apply the same workflow rules to social messages as email.
How it works
Social messages appear as conversations in Missive. You can:
Reply directly from Missive
Assign conversations to team members
Add internal comments
Apply labels
Use canned responses
Limitations
New messages only: Historical messages before connection aren't imported
Business accounts required: Personal Facebook/Instagram accounts aren't supported
Facebook Page required: Both Messenger and Instagram require connection through a Facebook Page
Some message types: Certain interactive message types (stories mentions, reactions) may have limited support
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