Messenger Business

Connect Facebook Messenger to Missive for team customer support.

Connect your Facebook Page's Messenger to Missive. Receive and reply to customer messages from your Page's inbox directly in Missive.

Prerequisites

• A Facebook Page (not a personal profile)

• Admin or Editor access to the Page

• Facebook account with permissions to manage the Page

How to connect

1

Open account settings

Go to Settings > Accounts and click Add account.

To open Settings, click your avatar at the top of the sidebar, then Settings (or press ⌘,).

2

Select Messenger Business

Click the Others tab, then select Messenger Business.

3

Choose sharing options

Select if this is a personal or shared account. For team collaboration, choose Yes, share this account and select the users or Team Inbox.

4

Connect with Facebook

Click Connect with Facebook. A Facebook login window opens.

5

Authorize Missive

1. Log in to your Facebook account

2. Select the Facebook Page you want to connect

3. Grant the requested permissions for Messenger access

4. Complete the authorization

Features

Receive messages

New Messenger conversations from your Page appear in Missive.

Reply from Missive

Send replies directly without switching to Facebook.

Team collaboration

Assign conversations, add comments, use shared drafts.

Contact profiles

See the customer's name and profile photo. Messages from the same person appear in their contact history.

Labels and rules

Organize Messenger conversations with labels and automate workflows with rules.

Limitations

• New messages only: Existing Messenger history isn't imported

• Page messages only: Personal Facebook messages aren't supported

• 24-hour window: Facebook limits business responses to 24 hours after the customer's last message (standard Messenger policy)

• Some message types: Certain interactive elements like games or complex attachments may not display fully

Multiple Pages

Connect multiple Facebook Pages by repeating the setup process. Each Page appears as a separate account in Missive.

Disconnecting

To disconnect Messenger:

1. Go to Settings > Accounts

2. Select the Messenger account

3. Click Delete account

This removes the connection from Missive. To fully revoke access, also remove Missive from your Facebook Page's Business Integrations settings.