# Voice

Connect your business phone system to Missive. See call logs, voicemails, and recordings alongside your other conversations.

## Supported platforms

* [**Aircall**](/docs/core-features/connected-accounts/other-channels/voice/aircall.md)**:** Cloud phone system for teams
* [**Dialpad**](/docs/core-features/connected-accounts/other-channels/voice/dialpad.md)**:** Business phone and messaging platform

Both integrations use OAuth for secure authentication.

## Why connect voice accounts?

**Complete communication history**

See calls alongside emails, SMS, and chat in one place.

**Contact context**

When viewing a contact, see their full communication history including calls, voicemails, and recordings.

**Team visibility**

Shared voice accounts let your team see call activity and collaborate on follow-ups.

**Workflow integration**

Use rules to automatically label or assign conversations based on call activity.

## What syncs to Missive

| Data            | Aircall | Dialpad |
| --------------- | ------- | ------- |
| Incoming calls  | Yes     | Yes     |
| Outgoing calls  | Yes     | Yes     |
| Missed calls    | Yes     | Yes     |
| Voicemails      | Yes     | Yes     |
| Call recordings | Yes     | Yes     |
| SMS messages    | No      | Yes     |

## Limitations

* **Aircall:** View call logs via the account connection. Enable the Aircall **integration** to make calls directly in Missive.
* **Dialpad:** View call logs and SMS via the account connection. Enable the Dialpad **integration** to make calls directly in Missive.
* **SMS:** Dialpad includes SMS; for Aircall SMS use Twilio integration.


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