Aircall

Connect your Aircall phone system to Missive. See incoming calls, missed calls, voicemails, and recordings alongside your other conversations.

Prerequisites

  • An Aircall account with admin access

  • Active Aircall phone numbers

How to connect

1

Open account settings

Go to Settings > Accounts and click Add account.

To open Settings, click your avatar at the top of the sidebar, then Settings (or press ⌘,).

2

Select Aircall

Click the Others tab, then select Aircall.

3

Choose sharing options

Select if this is a personal or shared account. For team visibility, choose Yes, share this account and select the users or Team Inbox.

4

Connect with Aircall

Click Connect with Aircall. An Aircall login window opens.

5

Authorize Missive

  1. Log in to your Aircall account

  2. Review the permissions requested

  3. Click Authorize to complete the connection

What syncs to Missive

Call logs

Incoming, outgoing, and missed calls appear as conversations.

Voicemails

Voicemail messages appear with audio playback.

Recordings

Call recordings are accessible within conversations.

Contact matching

Calls from known contacts are linked to their contact profile.

Features

Call history

See a complete log of calls for each phone number.

Voicemail playback

Listen to voicemails directly in Missive.

Team collaboration

Assign call follow-ups, add comments, share with team members.

Contact context

View calls alongside emails and messages from the same contact.

Labels and rules

Organize call activity with labels and automation.

Limitations

Inbound only

Aircall integration shows call activity but you can't make calls from Missive. Use the Aircall app for dialing.

No SMS

Aircall SMS isn't included. Use Twilio SMS for text messaging.

Sync delay

Call data syncs after the call ends, not in real-time.

Multiple numbers

Connecting Aircall syncs activity from all phone numbers in your Aircall account. Individual numbers appear in the call details.

Making calls

To make calls:

  1. Use the Aircall desktop or mobile app

  2. Or use Aircall's browser extension

Missive shows the resulting call log after the call ends.

PreviousVoiceNextDialpad

Last updated