# Aircall
Connect your Aircall phone system to Missive. See incoming calls, missed calls, voicemails, and recordings alongside your other conversations.
## Prerequisites
* An Aircall account with admin access
* Active Aircall phone numbers
## How to connect
{% stepper %}
{% step %}
**Open account settings**
Go to **Settings** > **Accounts** and click **Add account**.
{% hint style="info" %}
To open Settings, click your avatar in the bottom-left corner of the sidebar, then **Settings** (or press ⌘,).
{% endhint %}
{% endstep %}
{% step %}
**Select Aircall**
Click the **Others** tab, then select **Aircall**.
{% endstep %}
{% step %}
**Choose sharing options**
Select if this is a personal or shared account. For team visibility, choose **Yes, share this account** and select the users or Team Inbox.
{% endstep %}
{% step %}
**Connect with Aircall**
Click **Connect with Aircall**. An Aircall login window opens.
{% endstep %}
{% step %}
**Authorize Missive**
1. Log in to your Aircall account
2. Review the permissions requested
3. Click **Authorize** to complete the connection
{% endstep %}
{% endstepper %}
## What syncs to Missive
**Call logs**
Incoming, outgoing, and missed calls appear as conversations.
**Voicemails**
Voicemail messages appear with audio playback.
**Recordings**
Call recordings are accessible within conversations.
**Contact matching**
Calls from known contacts are linked to their contact profile.
## Features
**Call history**
See a complete log of calls for each phone number.
**Voicemail playback**
Listen to voicemails directly in Missive.
**Team collaboration**
Assign call follow-ups, add comments, share with team members.
**Contact context**
View calls alongside emails and messages from the same contact.
**Labels and rules**
Organize call activity with labels and automation.
## Aircall account vs. Aircall integration
Missive has two separate Aircall connections with different purposes:
**Aircall account (connected account)**
Set up in **Settings** > **Accounts**. Saves call logs, voicemails, and recordings as conversations in Missive. This is what the steps above configure.
**Aircall integration**
Set up in **Settings** > **Integrations**. Lets you make calls via your Aircall number directly inside Missive, without switching to the Aircall app.
Both can be active at the same time. Most teams use both: the account for call history and the integration for dialing.
## Limitations
**No SMS**
Aircall SMS isn't included. Use [Twilio SMS](/docs/core-features/connected-accounts/other-channels/sms.md) for text messaging.
**Sync delay**
Call data syncs after the call ends, not in real-time.
## Multiple numbers
Connecting Aircall syncs activity from all phone numbers in your Aircall account. Individual numbers appear in the call details.
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