Aircall
Connect Aircall to Missive for call history and voicemail in your inbox.
Connect your Aircall phone system to Missive. See incoming calls, missed calls, voicemails, and recordings alongside your other conversations.
Prerequisites
An Aircall account with admin access
Active Aircall phone numbers
How to connect
Open account settings
Go to Settings > Accounts and click Add account.
To open Settings, click your avatar at the top of the sidebar, then Settings (or press ⌘,).
Select Aircall
Click the Others tab, then select Aircall.
Choose sharing options
Select if this is a personal or shared account. For team visibility, choose Yes, share this account and select the users or Team Inbox.
Connect with Aircall
Click Connect with Aircall. An Aircall login window opens.
Authorize Missive
Log in to your Aircall account
Review the permissions requested
Click Authorize to complete the connection
What syncs to Missive
Call logs
Incoming, outgoing, and missed calls appear as conversations.
Voicemails
Voicemail messages appear with audio playback.
Recordings
Call recordings are accessible within conversations.
Contact matching
Calls from known contacts are linked to their contact profile.
Features
Call history
See a complete log of calls for each phone number.
Voicemail playback
Listen to voicemails directly in Missive.
Team collaboration
Assign call follow-ups, add comments, share with team members.
Contact context
View calls alongside emails and messages from the same contact.
Labels and rules
Organize call activity with labels and automation.
Limitations
Inbound only
Aircall integration shows call activity but you can't make calls from Missive. Use the Aircall app for dialing.
No SMS
Aircall SMS isn't included. Use Twilio SMS for text messaging.
Sync delay
Call data syncs after the call ends, not in real-time.
Multiple numbers
Connecting Aircall syncs activity from all phone numbers in your Aircall account. Individual numbers appear in the call details.
Making calls
To make calls:
Use the Aircall desktop or mobile app
Or use Aircall's browser extension
Missive shows the resulting call log after the call ends.
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