# Dialpad

Connect your Dialpad phone system to Missive. See calls, voicemails, recordings, and SMS messages alongside your other conversations.

## Prerequisites

* A Dialpad account with admin access
* Active Dialpad phone numbers

## How to connect

{% stepper %}
{% step %}
**Open account settings**

Go to **Settings** > **Accounts** and click **Add account**.

{% hint style="info" %}
To open Settings, click your avatar in the bottom-left corner of the sidebar, then **Settings** (or press <kbd>⌘,</kbd>).
{% endhint %}
{% endstep %}

{% step %}
**Select Dialpad**

Click the **Others** tab, then select **Dialpad**.
{% endstep %}

{% step %}
**Choose sharing options**

Select if this is a personal or shared account. For team visibility, choose **Yes, share this account** and select the users or Team Inbox.
{% endstep %}

{% step %}
**Connect with Dialpad**

Click **Connect with Dialpad**. A Dialpad login window opens.
{% endstep %}

{% step %}
**Authorize Missive**

1. Log in to your Dialpad account
2. Review the permissions requested
3. Click **Authorize** to complete the connection
   {% endstep %}
   {% endstepper %}

## What syncs to Missive

**Call logs**

Incoming, outgoing, and missed calls appear as conversations.

**Voicemails**

Voicemail messages appear with audio playback.

**Recordings**

Call recordings are accessible within conversations.

**SMS messages**

Text messages sent and received through Dialpad.

**Contact matching**

Activity from known contacts is linked to their contact profile.

## Features

**Unified communications**

See calls and SMS in one place.

**Voicemail playback**

Listen to voicemails directly in Missive.

**SMS conversations**

Read and reply to Dialpad SMS from Missive.

**Team collaboration**

Assign follow-ups, add comments, share with team members.

**Contact context**

View all Dialpad activity alongside emails and other messages.

**Labels and rules**

Organize activity with labels and automation.

## SMS in Missive

Dialpad SMS messages appear as conversations. You can:

* View incoming SMS
* Reply to SMS from Missive
* See SMS history for each contact

{% hint style="info" %}
For dedicated SMS features with more providers, see [SMS channels](/docs/core-features/connected-accounts/other-channels/sms.md).
{% endhint %}

## Making calls

To make and receive calls directly in Missive, enable the **Dialpad integration** in addition to connecting your Dialpad account.

Go to **Settings** > **Integrations** > **Dialpad** to enable it.

With the integration enabled:

* Click the phone icon on a contact or conversation to start a call
* Incoming calls ring in Missive when the app is open
* Calls connect through your Dialpad number

{% hint style="info" %}
The Dialpad **account** (this page) syncs call logs and SMS. The Dialpad **integration** enables making calls from Missive.
{% endhint %}

## Multiple numbers

Connecting Dialpad syncs activity from your assigned Dialpad numbers. Individual numbers appear in the conversation details.


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