Dialpad

Connect your Dialpad phone system to Missive. See calls, voicemails, recordings, and SMS messages alongside your other conversations.

Prerequisites

• A Dialpad account with admin access

• Active Dialpad phone numbers

How to connect

1

Open account settings

Go to Settings > Accounts and click Add account.

To open Settings, click your avatar at the top of the sidebar, then Settings (or press ⌘,).

2

Select Dialpad

Click the Others tab, then select Dialpad.

3

Choose sharing options

Select if this is a personal or shared account. For team visibility, choose Yes, share this account and select the users or Team Inbox.

4

Connect with Dialpad

Click Connect with Dialpad. A Dialpad login window opens.

5

Authorize Missive

1. Log in to your Dialpad account

2. Review the permissions requested

3. Click Authorize to complete the connection

What syncs to Missive

Call logs

Incoming, outgoing, and missed calls appear as conversations.

Voicemails

Voicemail messages appear with audio playback.

Recordings

Call recordings are accessible within conversations.

SMS messages

Text messages sent and received through Dialpad.

Contact matching

Activity from known contacts is linked to their contact profile.

Features

Unified communications

See calls and SMS in one place.

Voicemail playback

Listen to voicemails directly in Missive.

SMS conversations

Read and reply to Dialpad SMS from Missive.

Team collaboration

Assign follow-ups, add comments, share with team members.

Contact context

View all Dialpad activity alongside emails and other messages.

Labels and rules

Organize activity with labels and automation.

SMS in Missive

Dialpad SMS messages appear as conversations. You can:

• View incoming SMS

• Reply to SMS from Missive

• See SMS history for each contact

For dedicated SMS features with more providers, see SMS channels.

Making calls

To make and receive calls directly in Missive, enable the Dialpad integration in addition to connecting your Dialpad account.

Go to Settings > Integrations > Dialpad to enable it.

With the integration enabled:

• Click the phone icon on a contact or conversation to start a call

• Incoming calls ring in Missive when the app is open

• Calls connect through your Dialpad number

The Dialpad account (this page) syncs call logs and SMS. The Dialpad integration enables making calls from Missive.

Multiple numbers

Connecting Dialpad syncs activity from your assigned Dialpad numbers. Individual numbers appear in the conversation details.