# WhatsApp

Connect your WhatsApp Business account to Missive through our native Meta integration. Scale your support team without sharing mobile devices - everyone can collaborate on WhatsApp conversations directly in Missive.

<figure><img src="https://3242897856-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1If7JwIQhfz5wGM9LiIU%2Fuploads%2Fgit-blob-5e3ad23c1449ce3b7d94406eae5ec44c74602b11%2Ffeatures-whatsapp-collaboration.png?alt=media" alt="" width="597"><figcaption></figcaption></figure>

## How to connect

{% stepper %}
{% step %}
**Prerequisites**

Before connecting, you need:

* A [Meta Business Account](https://business.facebook.com)
* Business verification completed with Meta
* Compliance with WhatsApp Business Messaging Policy
  {% endstep %}

{% step %}
**Open account settings**

Go to **Settings** > **Accounts** and click **Add account**.

{% hint style="info" %}
To open Settings, click your avatar in the bottom-left corner of the sidebar, then **Settings** (or press <kbd>⌘,</kbd>).
{% endhint %}
{% endstep %}

{% step %}
**Select WhatsApp Business**

Click the **Others** tab, then select **WhatsApp Business**.
{% endstep %}

{% step %}
**Choose sharing options**

Select if this is a personal or shared account. For team collaboration, choose **Yes, share this account** and select the users or Team Inbox.
{% endstep %}

{% step %}
**Connect with WhatsApp**

Click **Connect with WhatsApp**. A Meta sign-in window opens.

1. Sign in with your Meta Business account
2. Select or verify your WhatsApp Business phone number
3. Grant the required permissions
4. Complete the authorization
   {% endstep %}
   {% endstepper %}

For detailed setup instructions, see the [WhatsApp setup guide](https://missiveapp.com/docs/core-features/connected-accounts/other-channels/whatsapp/setup).

## Key benefits

**Direct Meta Integration**

Connect directly to the WhatsApp Business Platform without third-party providers.

**Multiple Phone Numbers**

Manage multiple WhatsApp Business phone numbers from a single Meta Business Account.

**Team Collaboration**

Work together on WhatsApp conversations with assignments, comments, and shared drafts.

**Message Templates**

Send approved templates to initiate conversations or reply outside the 24-hour window.

**Media Support**

Send and receive images, videos, documents, and other media types.

**Contact Management**

Automatically match WhatsApp contacts with your existing Missive contacts.

## Billing

Meta bills directly for WhatsApp Business Platform usage. Missive does not charge additional fees for WhatsApp.

## Resources

* [WhatsApp setup guide](https://missiveapp.com/docs/core-features/connected-accounts/other-channels/whatsapp/setup)
* [Message templates](https://missiveapp.com/docs/core-features/connected-accounts/other-channels/whatsapp/templates)
* [WhatsApp customer support tutorial](https://missiveapp.com/blog/use-whatsapp-for-customer-support)


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