WhatsApp

Connect your WhatsApp Business account to Missive through our native Meta integration. Scale your support team without sharing mobile devices - everyone can collaborate on WhatsApp conversations directly in Missive.

How to connect

1

Prerequisites

Before connecting, you need:

  • A Meta Business Account

  • Business verification completed with Meta

  • Compliance with WhatsApp Business Messaging Policy

2

Open account settings

Go to Settings > Accounts and click Add account.

To open Settings, click your avatar at the top of the sidebar, then Settings (or press ⌘,).

3

Select WhatsApp Business

Click the Others tab, then select WhatsApp Business.

4

Choose sharing options

Select if this is a personal or shared account. For team collaboration, choose Yes, share this account and select the users or Team Inbox.

5

Connect with WhatsApp

Click Connect with WhatsApp. A Meta sign-in window opens.

  1. Sign in with your Meta Business account

  2. Select or verify your WhatsApp Business phone number

  3. Grant the required permissions

  4. Complete the authorization

For detailed setup instructions, see the WhatsApp setup guide.

Key benefits

Direct Meta Integration

Connect directly to the WhatsApp Business Platform without third-party providers.

Multiple Phone Numbers

Manage multiple WhatsApp Business phone numbers from a single Meta Business Account.

Team Collaboration

Work together on WhatsApp conversations with assignments, comments, and shared drafts.

Message Templates

Send approved templates to initiate conversations or reply outside the 24-hour window.

Media Support

Send and receive images, videos, documents, and other media types.

Contact Management

Automatically match WhatsApp contacts with your existing Missive contacts.

Billing

Meta bills directly for WhatsApp Business Platform usage. Missive does not charge additional fees for WhatsApp.

Resources

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