Setup
Step-by-step WhatsApp Business setup guide for Missive.
Connect your WhatsApp Business account to Missive through Meta's WhatsApp Business Platform.
Prerequisites
Before starting, you need:
Meta Business Account: Create one if you don't have one
Business verification: Your Meta Business Account must be verified. Learn how to verify
WhatsApp Business Policy compliance: Your business must comply with WhatsApp Business Messaging Policy
Connect your account
Open account settings
Go to Settings > Accounts and click Add account.
To open Settings, click your avatar at the top of the sidebar, then Settings (or press ⌘,).
Select WhatsApp Business
Click the Others tab, then select WhatsApp Business.
Sign in to Meta
Log in with your Meta Business Account credentials, or click Continue as [name] if already logged in.
Review permissions
Review the permissions Missive needs and click Get started.
Enter business details
Fill in your business information and click Next.
Select or create WhatsApp Business Account
Choose an existing WhatsApp Business Account or create a new one, then click Next.
If creating a new account, fill in your business details when prompted.
Confirm access
Review Missive's access request and click Continue.
Verify your phone number
Enter the phone number you want to use for WhatsApp Business. Choose verification by text message or phone call.
If you don't receive the text message code, try the phone call option. Verification texts sometimes get blocked.
Add payment method (optional)
Meta bills directly for WhatsApp Business Platform usage. You can add a payment method now or later.
Done
Your WhatsApp number is now connected to Missive. New messages will appear in your inbox.
Next steps
Message templates for initiating conversations
WhatsApp FAQ for common questions
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