Setup

Connect your WhatsApp Business account to Missive through Meta's WhatsApp Business Platform.

Prerequisites

Before starting, you need:

Connect your account

1

Open account settings

Go to Settings > Accounts and click Add account.

To open Settings, click your avatar at the top of the sidebar, then Settings (or press ⌘,).

2

Select WhatsApp Business

Click the Others tab, then select WhatsApp Business.

3

Sign in to Meta

Log in with your Meta Business Account credentials, or click Continue as [name] if already logged in.

WhatsApp login screen
4

Review permissions

Review the permissions Missive needs and click Get started.

WhatsApp permissions screen
5

Enter business details

Fill in your business information and click Next.

Business information form
6

Select or create WhatsApp Business Account

Choose an existing WhatsApp Business Account or create a new one, then click Next.

Select WhatsApp Business Account

If creating a new account, fill in your business details when prompted.

7

Confirm access

Review Missive's access request and click Continue.

Access confirmation
8

Verify your phone number

Enter the phone number you want to use for WhatsApp Business. Choose verification by text message or phone call.

If you don't receive the text message code, try the phone call option. Verification texts sometimes get blocked.

9

Add payment method (optional)

Meta bills directly for WhatsApp Business Platform usage. You can add a payment method now or later.

Setup complete
10

Done

Your WhatsApp number is now connected to Missive. New messages will appear in your inbox.

Next steps

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