Interface FAQ
Sidebar
How can I create custom sections in the sidebar?
You can organize your sidebar by creating custom sections to group labels, views, or other items. There are two ways to create a new section:
Option 1: Using the "Pin to sidebar" menu
Click the Pin to sidebar button
At the bottom of the list, select Add custom section
Give your section a name
Your new section will appear in the sidebar, ready for you to organize items into it.
Option 2: Using drag and drop
Drag any label or view down to the "New section" drop zone at the bottom of the sidebar
Name your new section
Drag other items into this section to organize them
Drag other items into this section to organize them. You can reorder sections at any time by dragging them up or down in the sidebar.
Can I reorder account sub-mailboxes in the sidebar?
Missive does not offer a way to manually reorder email accounts, but you can customize the description of each account in your Accounts settings, as shown here:
Email accounts are listed in alphabetical order, so if you want to reorder them in a certain way, you can simply enter descriptions that start with a number:
1 - [Description for account 1] 2 - [Description for account 2] 3 - [Description for account 3]
How can I open the right sidebar (fourth column)?
You can open the right sidebar (integrations + contacts) with ⌘/Ctrl + E, then:
Why is my label (mailbox) disappearing from my sidebar?
It's because you enabled the Watch option on the label or mailbox, which automatically hides it when there are no unread conversations left in it.
Here are the steps to remediate the issue:
Click the + Pin to sidebar option in the sidebar
Open the label or mailbox
Right-click on it, and uncheck the Watch option:
Or simply hover the eye icon and click Stop watching.
Accessibility
Can I change the size of the text in the app?
Yes. Go to Settings > Appearance and choose from X-Small to X-Large.
Do you have a dark mode?
Yes. We have 5 different themes. In the Appearance settings, you can manually select one or choose the Auto option (the theme will be based on your OS appearance settings).
Apps & Browsers
How to open Missive conversation links in the desktop app?
Missive supports opening links directly in the app by using missive:// links instead of https://.
You can press ⌥/Alt on your keyboard before clicking Copy link in order to copy the missive:// link, as shown here:
This is the best option if you share these links in an app that will make missive:// links clickable, like Slack and Todoist.
However, some apps don’t recognize missive:// links and won’t make them clickable, which isn’t very friendly.
The solution to this is to use https:// and install a browser extension that automatically catches https://mail.missiveapp.com links and redirects to the desktop app. We recommend Redirector for Chrome or Redirector for Firefox. It lets you configure custom rules, so you can redirect https://mail.missiveapp.com/* to missive://mail.missiveapp.com/$1 as shown here:
Can I enable trackpad swiping in macOS?
No, some other apps support swiping from the trackpad. However we find trackpad swipe is hard to get right both from a user perspective and technically speaking, as app developers. We tried several Mac apps that support swiping with the trackpad and found it brittle; it’s easy to swipe too far or not enough. Also, trackpads on Windows computers often aren’t as good as Mac trackpads which would make it harder to offer all users the same experience.
Missive’s current desktop swiping was quick for us to implement, and it also works great with our unique multi-swipe behavior as shown here:
How can I change the desktop notification behavior in macOS?
This needs to be changed in your MacOS preferences:
Alerts stay on screen until closed. They do offer a Close button as shown here:
Banners dismiss themselves automatically after a couple seconds, but they do also give you a way to dismiss them manually. You need to click and hold the notification, then slide your cursor to the right a bit and release it, akin to a “swipe” gesture:
How to make Missive default email client app in macOS?
Go to Settings > Preferences and search for default.
General
Can I undo actions?
Yes, many actions can be undone. There are two ways to do this:
Use the shortcut ⌘/Ctrl + Z
Click the undo banner button. You can enable it in the "Actions" section of the preferences
Mobile apps
How can I access or change the integration loaded in my phone app?
You first need to select a conversation, then open the last selected integration:
Then you can select any other integration that you’ve also linked to your account by tapping the name of the current integration at the top:
How can I change the time format on mobile?
In Missive, you can change the time format on mobile from AM/PM to 24 hour.
On mobile, go to Settings > Preferences and look for the time format.
How can I do a bulk action on many conversations?
Missive has a multi-swipe feature. When you swipe a conversation, you can move your finger up or down as well to select multiple conversations. You can only select conversations that are right next to the one you swiped first, but once you get used to it, you can clear your inbox quickly!
Here's an image showing the behavior; it was recorded on a desktop to show the cursor acting as a finger. On desktop, it works by holding down the Shift key and dragging conversations to swipe.
This is helpful for:
Marking multiple emails as read
Archiving multiple emails
Starring multiple emails
Trashing multiple emails
etc.
How can I disable multi conversations swipe?
If you fear you often mass-swipe conversations by mistake, it’s possible to disable this behavior. Note that this setting must be changed directly on your mobile device (not on your desktop), as it is device-specific.
Preferences > Swipes:
Why I'm not receiving notifications from Missive on my phone?
Make sure you have set this setting Send notifications to mobile device(s) to Always:
Unless you did, no notification would be sent until you are inactive from the desktop application.
Also, make sure you also have enabled mobile notifications for all desired types of notification events:
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