From Front

Follow these steps to migrate your data from Front to Missive.

1. Create Your Missive Organization

1

Create and subscribe

Create your Missive organization and subscribe to a paid yearly plan.

2

Invite users

Invite all team members to join.

3

Connect accounts

Connect all necessary personal and shared accounts (email, SMS, etc.).

4

Sync all history

Set each email account to sync All history. This ensures Front comments align with the correct emails in Missive.

2. Stop Using Front

Confirm your team is fully operational in Missive and no longer requires Front:

• All your rules have been recreated

• Organization labels have been recreated

• Contacts have been imported

• Review the import table below to see what is and isn't imported

Once confirmed, stop using Front and create all new content (comments) exclusively in Missive.

Any interactions performed in Front after the export is generated will not be reflected in Missive. The import includes only the data available at the time of export, so finalize your activity in Front before requesting the export.

3. Request Export Data from Front

Contact Front's support to request an export of all your:

• Shared inboxes

• Private inboxes

• Comments

See Front's export guide for details.

Be sure to explicitly request an export that includes attachments and EML files. Without these, the data cannot be properly imported into Missive.

4. Send the Export to Missive

Once you receive the .zip file links from Front, forward them to [e-mail].

To help manage data storage, we typically import comments and Front-only emails based on your team's operational needs - for example, the last 12 months.

Please confirm how much history your team needs accessible within Missive. Our team will perform a volume analysis and follow up with an estimated timeline and associated costs, if any.

All Front history will be preserved in the .zip export files.

5. What Will Be Imported?

Data Type	Imported?	Notes
Users	No	Add users manually in Missive
Contacts	No	Can be imported via CSV
Tags	No	Not imported
Rules	No	Recreate manually in Missive
Canned responses/Templates	No	Recreate manually in Missive
@mentions from Front	Partially	Comments are imported, but mentions do not share conversations
SMS messages	Yes	Fully imported
Chat comments	Yes	Imported only if there's a related email or SMS; visually distinct from Missive comments
Snoozed conversations	No	Unsnooze all before export; otherwise they appear as archived in Missive
Emails	Usually no	Emails sync from connected accounts. See note on Front-only emails below
Front-only emails	Yes	Stored in a chosen Missive-connected account as archived messages

6. We Check and Import the Data

Our team processes the files and runs integrity checks. If everything looks good, we proceed to import data into the appropriate conversations only after the above steps have been completed.

We only import comments from your Front account. Emails themselves will not be imported, except:

• Two-way sync accounts (Gmail, Office 365): Emails won't be imported from Front's export. Connect the same email account directly to Missive so messages sync automatically.

• Front-only emails: Emails that exist solely in Front will be imported directly from your export files.

We import the most recent data first. Processing times depend on volume:

Step	Time Estimate
Initial import start	Within 2 business days
Additional processing	1 business day per 50,000 Front-only emails

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Front-Only Emails

Some emails may only exist in Front. This is common if you used Google Groups, Microsoft Shared Inboxes, or similar configurations that forwarded emails to Front but not to any of your email accounts.

These emails may not exist on your original mail server and can only be retrieved from the Front export files. They will be:

• Imported into a selected Missive-connected email account

• Stored as archived messages since we can't determine their original status

• Available to you even outside of Missive

How to Connect Group Accounts in Missive

To bring group emails into Missive, we recommend creating a "catch-all" account like [e-mail]. With this setup, all aliases (support@, marketing@, accounting@, etc.) funnel into a single account. Missive can then route each alias to the appropriate team inbox.

This approach makes migration smoother and reduces long-term overhead. Because communications stay centralized, you won't need to transfer emails when someone leaves the team.

Alternatively, you can forward group messages (like [e-mail]) to at least one email account connected to Missive. This allows Missive to receive and route group messages without requiring a separate shared account.

Shared vs. Private Conversations

Shared / Team Inboxes

• Conversations from shared email accounts or team inboxes in Front remain shared in Missive

• All comments and access rights are preserved for users who had access to the inbox

Private Conversations (via @mentions or tags in Front)

• Conversations originally private in Front but shared through @mentions or tags will not stay shared in Missive

• After migration, these become private again for the original owner

• Comments from mentioned/tagged users may still appear, but each user only sees their own private copy

• To continue collaboration, manually re-share these conversations in Missive

Comments from shared personal conversations in Front import as personal conversations in Missive. Re-share them with the correct teams or individuals to restore collaboration.