Why is there a different unread count in my unified and sub-inboxes?

It’s possible (and expected) for the unified inbox to show a lower number of unread conversations than the combined total of sub-inboxes in the case where unread conversations are present in more than one sub-inbox. For instance, if you receive an inquiry at your main shared inbox, then you replied from your personal address and received a reply in your personal inbox. When this happens, the conversation will be counted in both your shared and personal sub-inboxes, but only once in the unified.

Need more specific answers?

Visit our Help Center or check our FAQ .