With the explosion of social platforms, it has become increasingly difficult for businesses to keep serving their customers where they are. Let’s be honest… for most, it’s a mess of unanswered tweets and Facebook messages.
No more! From now on you can reply to your customer inquiries from Missive whether they come from emails, tweets, direct messages (DM), SMS or Facebook messages.
Tweets and Direct Messages
Your team will be able to reply, retweet and like tweets mentioning your Twitter @username. Obviously, all Missive features are available like you would expect: assignment, comments, collaborative tweet editing and more.
You can also reply to direct messages (DMs) sent to your account. The interface beautifully adapts to tweets and direct messages so there is no confusion regarding whether the conversation is private or public.
SMS with Twilio
With the Twilio integration, you will be able to respond to SMS/MMS sent to your Twilio-managed phone numbers. Using the full collaborative power of Missive will make SMS a scalable and useful customer support channel.
Facebook Page messages
Our integration with Facebook will let you import any Facebook page you manage. Once imported, you will be able to swiftly reply to messages people are sending you via Messenger.
We crafted the integration so it beautifully replicates the layout you are used to when using the Messenger app.
You can share access to these new accounts with anyone in your team. Just like with email accounts, you can choose between three different flows to consume new messages: Inbox, Unassigned and Assign to. Learn more about sharing and delegation here.
Last updated on July 9, 2018