In Missive, shared accounts and addresses offer a few settings for different workflows:
With Inbox, everyone has their own unread and archived state. New emails will be added to everyone's Inbox. When someone answers or archives an email, it will remain unread in their coworkers’ inbox until they read / archive / trash it themselves. This is useful for people who want to remain master of their own inbox and see all emails that have been received and answered by anyone.
With Unassigned, new emails appear in the Unassigned mailbox instead of the Inbox. The difference is that the Unassigned mailbox is shared among coworkers, meaning that whenever an email is assigned / archived / closed, it will be removed from Unassigned for everyone. This is useful for teams who want a “triage” step that will clean up emails for all coworkers at once.
It is also possible to automatically assign all emails received at a shared account or address by selecting Assign to and the teammate(s) you want.
These settings are available in the Organizations > Email sharing tab. You can read more about triaging and assignment in this guide.
Last updated on May 28, 2018