Setting up AI
Connect one or more AI providers to use AI features in Missive.
Connect an AI provider to unlock the assistant, prompts, AI rules, and instructions. There are two ways to do it: Missive AI credits (pay Missive, no API key needed) or bring your own key (pay the provider directly). See the full comparison in the overview.
Only organization admins can add or manage AI providers. All providers are linked to the organization, not a single user.
Option 1: Missive AI credits
Organizations on the Productive or Business plan start with $5 of free Missive AI credits. The balance works across every supported provider, so $5 can be spent on OpenAI, Anthropic, Gemini, or any mix.
Go to Settings > AI.
Click Add provider and pick Missive credits for OpenAI, Anthropic, or Google.
Start using AI features. Usage draws from your credit balance.
Organization admins receive an email when the balance runs low. When the balance hits $0, AI features stop working until an admin tops up from Settings > AI > Buy AI credits.
Missive AI credits include a 25% markup on the provider's price. If that's a concern, use bring your own key instead.
Option 2: Bring your own API key
Create an API key with the provider and paste it into Missive. Usage bills directly to your provider account at the provider's price, with no markup. BYOK also unlocks provider-side features that Missive AI credits don't expose, like OpenAI's EU data residency.
Mixing credits and BYOK
You can run Missive AI credits and BYOK side by side. Add one of each, and when you pick a model in the assistant you'll see models from both -- pick whichever you want per conversation, prompt, or rule.
Controlling who can use a provider
Providers are added at the organization level, but access inside the organization is up to the admin. For each provider, you can share it with the whole organization, a specific team, a few users, or a single user. Adjust sharing at any time from Settings > AI.
Using multiple providers
You can connect multiple providers at the same time. Once connected:
The assistant lets you pick which model to use per conversation.
Prompts can be configured to use a specific provider and model.
AI rules let you select a model per rule.
Connecting multiple providers gives your team flexibility. Use a fast, cheap model for simple tasks and a more powerful model when you need deeper reasoning.
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