Roles
Manage user roles and permissions. Control who can access what in Missive.
Missive uses roles to manage permissions within an organization. Each member is assigned a role that determines what actions they can perform.
Overview
Different roles in Missive organizations are:
Owner
The user who creates the organization. Ownership can be transferred. Only one per organization
Can manage billing and subscriptions, transfer ownership, promote or remove members, and update organization-level settings.
Admin
A user with elevated privileges who helps manage the organization.
Can control shared labels, manage email-sharing settings, and promote or remove members. Admins cannot delete the organization, transfer ownership, or manage billing and subscriptions.
Basic Member
A standard user role.
Can access shared inboxes, participate in chats, and collaborate on tasks.
New users added to an organization are assigned the Basic Member role by default. Only Owners and Admins can add or remove members.
Permissions and responsibilities
Manage billing and subscriptions
✅
❌
❌
Transfer or delete organization
✅
❌
❌
Promote or remove members
✅
✅
❌
Manage shared labels
✅
✅
❌
Control email sharing settings
✅
✅
❌
Create organization rules
✅
✅
❌
Access shared inboxes and team spaces
✅
✅
✅
Collaborate on chats and tasks
✅
✅
✅
Adding members
Owners and Admins can add new members from Settings → Users → Add user.
When adding a new user, you can optionally enable Copy settings from another user. This lets you select an existing member as a template, automatically granting the new user access to the same shared resources before they join:
Teams
Auto-shared organization labels
Shared accounts
Shared calendars
Shared integrations
Shared contact books
This is useful when onboarding multiple users to the same role or team, so you don't have to configure each person's access from scratch.
Best practices
Assign the Admin role to department leads or those managing team settings.
Regularly review member roles to maintain security and prevent unauthorized changes.
Remove inactive users promptly to reduce potential access risks.
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