Roles

Missive uses roles to manage permissions within an organization. Each member is assigned a role that determines what actions they can perform.

Overview

Different roles in Missive organizations are:

Owner	The user who creates the organization. Ownership can be transferred. Only one per organization	Can manage billing and subscriptions, transfer ownership, promote or remove members, and update organization-level settings.
Admin	A user with elevated privileges who helps manage the organization.	Can control shared labels, manage email-sharing settings, and promote or remove members. Admins cannot delete the organization, transfer ownership, or manage billing and subscriptions.
Basic Member	A standard user role.	Can access shared inboxes, participate in chats, and collaborate on tasks.

​New users added to an organization are assigned the Basic Member role by default. Only Owners and Admins can add or remove members.

Permissions and responsibilities

Manage billing and subscriptions	✅	❌	❌
Transfer or delete organization	✅	❌	❌
Promote or remove members	✅	✅	❌
Manage shared labels	✅	✅	❌
Control email sharing settings	✅	✅	❌
Create organization rules	✅	✅	❌
Access shared inboxes and team spaces	✅	✅	✅
Collaborate on chats and tasks	✅	✅	✅

Best practices

• Assign the Admin role to department leads or those managing team settings.

• Regularly review member roles to maintain security and prevent unauthorized changes.

• Remove inactive users promptly to reduce potential access risks.