Backup emails
When you remove a user, any emails from their personal account will disappear from your shared conversations, since the only copy lives in their connected account. To keep those emails, migrate them to another account that stays connected to Missive before removing the user.
Some teams create a dedicated archive account (like archive@conferencebadge.com) to own all preserved emails. Others migrate everything to the organization owner's personal email. Both work, though a dedicated archive account is better for larger organizations.
Missive automatically imports the migrated emails and links them to existing conversations - no duplicates.
If you're also removing the user's email address from your email provider (like Google Workspace), set up a catch-all or alias first so new emails to that address keep flowing into Missive.
IMAP
For any standard IMAP mail server (not Google Workspace or Office 365):
Connect both accounts
Connect both the departing user's account and the destination account to a traditional email client such as Apple Mail, Mozilla Thunderbird, or Outlook.
Copy all emails
Select all emails from the departing user's account and copy them to the destination account.
Confirm with Missive support
Email support so the team can verify the import looks correct before you remove the user.
Google Workspace
Open the Data Migration Service
In the Google Workspace Admin console, go to Data migration.
Migrate the emails
Use the Data Migration Service to migrate emails from the departing user's account to another Google Workspace account that remains connected to Missive.
Confirm with Missive support
Email support so the team can verify the import looks correct before you remove the user.
Office 365 / Outlook
Export a PST file
In Outlook for Windows, export all mail from the departing user's account to a PST file.
Import into the destination account
Open Outlook connected to the destination account and import the PST file.
Confirm with Missive support
Email support so the team can verify the import looks correct before you remove the user.
Next step
If the departing user also connected shared accounts (team inboxes, WhatsApp, SMS, social), transfer those too before removing the user. See Transferring ownership. Otherwise, you can now remove the user from your organization.
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