Aircall
Connect Aircall to Missive for call history and voicemail in your inbox.
Connect your Aircall phone system to Missive. See incoming calls, missed calls, voicemails, and recordings alongside your other conversations.
Prerequisites
An Aircall account with admin access
Active Aircall phone numbers
How to connect
Open account settings
Go to Settings > Accounts and click Add account.
To open Settings, click your avatar in the bottom-left corner of the sidebar, then Settings (or press ⌘,).
Select Aircall
Click the Others tab, then select Aircall.
Choose sharing options
Select if this is a personal or shared account. For team visibility, choose Yes, share this account and select the users or Team Inbox.
Connect with Aircall
Click Connect with Aircall. An Aircall login window opens.
Authorize Missive
Log in to your Aircall account
Review the permissions requested
Click Authorize to complete the connection
What syncs to Missive
Call logs
Incoming, outgoing, and missed calls appear as conversations.
Voicemails
Voicemail messages appear with audio playback.
Recordings
Call recordings are accessible within conversations.
Contact matching
Calls from known contacts are linked to their contact profile.
Features
Call history
See a complete log of calls for each phone number.
Voicemail playback
Listen to voicemails directly in Missive.
Team collaboration
Assign call follow-ups, add comments, share with team members.
Contact context
View calls alongside emails and messages from the same contact.
Labels and rules
Organize call activity with labels and automation.
Aircall account vs. Aircall integration
Missive has two separate Aircall connections with different purposes:
Aircall account (connected account)
Set up in Settings > Accounts. Saves call logs, voicemails, and recordings as conversations in Missive. This is what the steps above configure.
Aircall integration
Set up in Settings > Integrations. Lets you make calls via your Aircall number directly inside Missive, without switching to the Aircall app.
Both can be active at the same time. Most teams use both: the account for call history and the integration for dialing.
Limitations
No SMS
Aircall SMS isn't included. Use Twilio SMS for text messaging.
Sync delay
Call data syncs after the call ends, not in real-time.
Multiple numbers
Connecting Aircall syncs activity from all phone numbers in your Aircall account. Individual numbers appear in the call details.
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