A Special Team Retreat.

Table des matières

par

Luis Manjarrez

December 10, 2019

· Mis à jour le

This end-of-year retreat was different from past ones. We did the usual full week of intense work, but the weekend gave way to a relaxing, cheerful time with everyone's family under one roof.

It all started in mid-October, when Philippe, our CEO, decided it was time for a retreat. He booked a fantastic cabin, barely big enough for the five of us 😗, overlooking the Saint Lawrence River. It was suggested to us by one of our customers: MonsieurChalets.

Work Retreat
 

After doing a quick Doodle to agree on a date, we decided to go during the last week of November. We also decided to hold the company's Christmas party on-site during the weekend. Great idea!

Before we knew it, we were packing suitcases, computer screens, and laptops in two small cars. Did I mention that we bought one week worth of food for five guys? That sort of looks like this:

Work Retreat
Work Retreat

‍

By 6 pm we were on full retreat mode, our defacto workstation was a big dining table situated on the eastern side of the cabin facing the grandness of the river.

Team Retreat
 

Days passed by very quickly. A typical one went out like this:

6.30-8.30 am - At different times and in no particular order, people would start showing up at the work (dining) table. Some in a grumpy not-a-morning-person kind of way, others with a 5k already under their belt.

8.30-9 am - Self-serve breakfast, which included an array of fruits, eggs, bread, and all-you-can-drink coffee too.

9.30 am - 1 pm - First uninterrupted sprint of work.

1 pm - 1.30 pm - Lunchtime. Delicious and copious lunch prepared by our in-house master chef Philippe.

1:30 pm - 6 pm - Second sprint of work. With a few breaks here and there to refill your coffee mug, take a quick dip in the jacuzzi, go for a jog, or simply to admire the breathtaking view.

Team Retreat
 

6 pm - 7 pm - Dinner time. Another large shared meal and time to open a couple of Coronas.

7 pm - As late as you wish - Third work sprint. For some, the most productive time of day, for others time to slow down and work by the fireplace. For all, a moment to have a ping pong match, a stroll near the cabin or another dip in the jacuzzi.

Work Retreat
 

Tens of commits, five beautiful sunsets and many accidentally broken eggs later, here are a few of the most notable things that we accomplished during this retreat:

  • Modern authentification for Office 365 accounts.
  • Image resize in the composer.
  • Multiple bug fixes.
  • Feature fine-tuning.
  • New FAQ content and landing pages.
  • Missive Live Chat. Wait. What!? Yes, we will be releasing it soon, here's a quick preview:
Missive Webchat
 

By Friday evening, our families started to arrive, and our focus shifted to them. It was time to convert the work table back to a dining table.

Unlike the rest of the week, Saturday started as a sunny bright day; the cabin felt warmer and full of life with children playing and parents preparing breakfast. The day had a holiday feel to it, with people playing card games and kids sledding out in the snow.

Work Retreat
 

By 6 pm, Christmas music started playing from the surround system in the living area, and everyone started chopping food in preparation for the Christmas dinner. We had raclette, some good wine, and a great conversation.

It's safe to say we all enjoyed the time working and the time off with our families. It's the first time we've done it this way and could very well be the last time.

We're at a point where we are small enough to do this, but this will undoubtedly change in a year from now — a good problem some might say. So yes, this was a special retreat.

From all the Missive team, we wish you a happy holiday season!

🎄

Articles similaires

Voir plus d’articles
Productivité

December 15, 2022

Règles de boîte aux lettres partagée Outlook : comment les configurer (et quelle alternative choisir)

Les règles de boîte aux lettres partagée aident les équipes à automatiser les e-mails entrants : réponses automatiques, acheminement, filtrage. Voici comment les configurer dans Outlook, leurs limites, et à quoi ressemble une alternative moderne.

Lire la suite
Service client

September 23, 2020

Comment ajouter un chat en direct à Squarespace (et le gérer sans perdre la tête)

Squarespace n’a pas de chat en direct intégré. Voici les six outils à retenir (avec leurs prix), comment ajouter un widget de chat et comment gérer les conversations aux côtés de vos e-mails.

Lire la suite
Astuces et modèles

November 14, 2023

Service client B2B : ce qui le distingue et comment bien le faire

Le service client B2B, ce n’est pas du B2C avec des contrats plus longs. Les relations sont plus profondes, les enjeux plus importants, et l’organisation du support n’a rien à voir avec celle d’un service client grand public. Voici ce qui le distingue et à quoi ressemble un bon support B2B.

Lire la suite
Collaboration d’équipe

June 3, 2022

Email Collaboration: The Complete Guide for Modern Teams

Learn what email collaboration really means, why standard email fails for teams, and 10 practical strategies to improve how your team works together on email.

Lire la suite
Astuces et modèles

February 5, 2024

Comment fixer des objectifs de service client qui tiennent vraiment

Fixer des objectifs de service client, ce n’est pas choisir un chiffre en croisant les doigts. Voici comment utiliser la méthode SMART pour définir des objectifs que votre équipe peut vraiment atteindre, avec des exemples pour les services, les managers et chaque agent.

Lire la suite
Astuces et modèles

June 12, 2020

Comment réduire votre temps de réponse ?

Avec les clients, aller vite est presque toujours préférable. Ils s’attendent à recevoir un service diligent et…

Lire la suite
Astuces et modèles

May 14, 2025

8 façons d’utiliser l’IA dans votre boîte de réception en 2026

Huit façons concrètes d’utiliser l’IA dans votre boîte de réception en 2026 : classer, acheminer, escalader, rédiger, résumer, planifier des réunions et retrouver le contexte passé.

Lire la suite
Astuces et modèles

March 23, 2021

Automate Customer Feedback

Four practical ways to use Missive rules to collect customer feedback—request social reviews, send feedback to a spreadsheet via webhooks, embed surveys in signatures, and automate follow-ups.

Lire la suite
Service client

October 8, 2020

Comment ajouter un chat en direct à Shopify (et vraiment le gérer en équipe)

Ajouter un widget de chat à votre boutique Shopify prend cinq minutes. Gérer ces conversations en équipe sans rien laisser passer ? C’est là qu’est le vrai défi. Voici comment bien le configurer.

Lire la suite

Nous vivons dans nos boîtes de réception.
Rendons l’e-mail agréable.

Essayez Missive gratuitement, invitez quelques personnes pour vous faire une idée, puis passez à un forfait payant quand vous le souhaitez.

4.8 → Plus de 1 000 avis
4.8
→ Plus de 1 000 avis