Blog →

A Special Team Retreat.

Table of content

by

Luis Manjarrez

December 10, 2019

· Updated on

This end-of-year retreat was different from past ones. We did the usual full week of intense work, but the weekend gave way to a relaxing, cheerful time with everyone's family under one roof.

It all started in mid-October, when Philippe, our CEO, decided it was time for a retreat. He booked a fantastic cabin, barely big enough for the five of us 😗, overlooking the Saint Lawrence River. It was suggested to us by one of our customers: MonsieurChalets.

Work Retreat
 

After doing a quick Doodle to agree on a date, we decided to go during the last week of November. We also decided to hold the company's Christmas party on-site during the weekend. Great idea!

Before we knew it, we were packing suitcases, computer screens, and laptops in two small cars. Did I mention that we bought one week worth of food for five guys? That sort of looks like this:

Work Retreat
Work Retreat

By 6 pm we were on full retreat mode, our defacto workstation was a big dining table situated on the eastern side of the cabin facing the grandness of the river.

Team Retreat
 

Days passed by very quickly. A typical one went out like this:

6.30-8.30 am - At different times and in no particular order, people would start showing up at the work (dining) table. Some in a grumpy not-a-morning-person kind of way, others with a 5k already under their belt.

8.30-9 am - Self-serve breakfast, which included an array of fruits, eggs, bread, and all-you-can-drink coffee too.

9.30 am - 1 pm - First uninterrupted sprint of work.

1 pm - 1.30 pm - Lunchtime. Delicious and copious lunch prepared by our in-house master chef Philippe.

1:30 pm - 6 pm - Second sprint of work. With a few breaks here and there to refill your coffee mug, take a quick dip in the jacuzzi, go for a jog, or simply to admire the breathtaking view.

Team Retreat
 

6 pm - 7 pm - Dinner time. Another large shared meal and time to open a couple of Coronas.

7 pm - As late as you wish - Third work sprint. For some, the most productive time of day, for others time to slow down and work by the fireplace. For all, a moment to have a ping pong match, a stroll near the cabin or another dip in the jacuzzi.

Work Retreat
 

Tens of commits, five beautiful sunsets and many accidentally broken eggs later, here are a few of the most notable things that we accomplished during this retreat:

  • Modern authentification for Office 365 accounts.
  • Image resize in the composer.
  • Multiple bug fixes.
  • Feature fine-tuning.
  • New FAQ content and landing pages.
  • Missive Live Chat. Wait. What!? Yes, we will be releasing it soon, here's a quick preview:
Missive Webchat
 

By Friday evening, our families started to arrive, and our focus shifted to them. It was time to convert the work table back to a dining table.

Unlike the rest of the week, Saturday started as a sunny bright day; the cabin felt warmer and full of life with children playing and parents preparing breakfast. The day had a holiday feel to it, with people playing card games and kids sledding out in the snow.

Work Retreat
 

By 6 pm, Christmas music started playing from the surround system in the living area, and everyone started chopping food in preparation for the Christmas dinner. We had raclette, some good wine, and a great conversation.

It's safe to say we all enjoyed the time working and the time off with our families. It's the first time we've done it this way and could very well be the last time.

We're at a point where we are small enough to do this, but this will undoubtedly change in a year from now — a good problem some might say. So yes, this was a special retreat.

From all the Missive team, we wish you a happy holiday season!

🎄

Related articles

Explore more
Tips & Templates

December 5, 2023

Customer service values: what they are, why they matter, and how to build yours

Customer service values give your team a shared playbook for handling the situations that weren’t in the training manual. Here’s what good customer service values look like, how to build them, and real examples from brands that get it right.

Read more
Customer Service

November 14, 2023

11 best email management software in 2026 (+ how to choose one)

Email management software helps you spend less time in your inbox and more time on actual work. Here are the 11 tools worth considering in 2026, what each is best for, and how to pick one that fits your team.

Read more
Productivity

January 22, 2026

The 8 best AI tools for small businesses in 2026

Discover the best AI tools for small business in 2026. Our guide covers top platforms for communication, marketing, and productivity to help you grow.

Read more
Tips & Templates

February 5, 2024

How to set customer service goals that actually stick

Setting customer service goals is more than picking a number and hoping. Here’s how to use SMART goals to build targets your team can actually hit, with examples for departments, managers, and individual agents.

Read more
Productivity

December 10, 2020

Missive security and privacy FAQ

Missive is SOC 2 Type II and GDPR compliant. Full FAQ on our security and privacy practices: encryption, AI data handling, SSO, data export, and account deletion.

Read more
Productivity

March 25, 2025

Outlook vs Gmail for business: which is better?

Outlook or Gmail for business? A deep comparison of features, collaboration, security, and pricing to help you pick the right email service for your team.

Read more
Productivity

February 23, 2024

How to avoid emails going to spam

Emails end up in spam for four main reasons: list management, content, DNS authentication, and reputation monitoring. Here’s how to fix each one and improve your deliverability.

Read more
Productivity

November 28, 2024

The 10 Best Email Client Apps for Gmail for Every Use Case

The best email clients for individuals and teams by use case. Including benefits, features, and pricing.

Read more
Tips & Templates

December 12, 2023

8 steps to create a customer service strategy

From defining your vision to cultivating a company-wide customer focus, discover the key steps for crafting...

Read more

We live in our inboxes.
Let’s make email enjoyable.

Try us out for free, invite a few people to get a feel, and upgrade when you’re ready.

4.8 → Over 1000 reviews
4.8
→ 1000+ reviews