What’s new in Missive?

Unread marker in conversations
Easily spot where you left off in a conversation with a clear unread marker that highlights the first message or comment you haven’t seen yet.

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Relay integration -> Read more
Automate workflows by connecting Missive to 200+ apps with embedded AI features and human-in-the-loop functionality.

• Added “Sort by” option to sidebar sections

• Search suggestion menu sometimes automatically reopening after submitting a search.
• Pasting a copied image from Notion now works correctly on Windows web browsers.

• List conversation comments API endpoint • View documentation
• Delete post API endpoint • View documentation
• Organization owners and admins can now delete posts within conversations using the context menu.​

• An event is now inserted when a conversation team is changed by a new email.
• Allow choosing a specific AI model in the rule conditions and actions.
• Navigate sidebar items using the keyboard.
• Creating an event in a calendar not currently visible in your calendar view will now show a prompt to display that calendar.
• Support for OpenAI gpt-4.1, gpt-4.1-mini & gpt-4.1-nano models.
• Support AI rule conditions and actions for SMS, Instagram, Facebook and WhatsApp messages.

• WhatsApp templates sometimes missing.
• Invalid variables sometimes crashing the signature editor.
• Label “Mark as favorite” context menu option not working.
• Automatically unarchive users watching a conversation when a task is created within it.
• Tasks not assigned to a team now appear in the team grouping, even when the organization has no teams.
• Task assignment menu sometimes focusing multiple assignees when hovering an item.
• Chrome autofill suggestions in the command bar input no longer overlaps search results.
• Unexpected behavior when using the "M" keyboard shortcut to toggle the watch status with Gmail presets.​
• Clicking a notification on desktop not focusing the conversation’s team inbox.
• Resolved an issue where the conversation sidebar button overlapped with macOS window control buttons.
• Resolved an issue where links to other Missive conversations or messages were sometimes not displayed correctly or converted to URLs in some tasks.
• Fixed rule creator automatically watching conversations when a 'Create Task' action was triggered.
• Fixed conversations being unarchived for delegated users when marking an email as not spam.
• Comment “Copy” option copying quoted content instead of the comment.
• Calendar events not fully listed when launching or reloading the application on a calendar.
• Connecting a ClickUp integration.
• Opening the sidebar on mobile scrolling up inside an opened room.
• Opening a calendar event inside the activity room showing an error modal.

• Support for OpenAI web search model in OpenAI integration and rule engine.
  - Added support for gpt-4o-mini-search-prev and gpt-4o-(mini)-search-prev. These models can now search the web while processing your prompts.
  - You can now create AI rules with real-time conditions like checking current weather in specific locations!
  - Create smarter automations by letting AI search your website for accurate responses.
  You are a customer support specialist. Your role is [...]
Search for answers on https://missiveapp.com
[...]‍

• Enhanced OpenAI Integration.
  - Added full Markdown support in the sidebar.
  - Expanded prompt size limit from 1,000 to 10,000 characters.
• WhatsApp templates are now available for all users when sharing a number.
• Assigning a task to a team will add the conversation to team members’ Inbox.
• Button to refresh WhatsApp account numbers.

• Live Chat messages missing the read icon.
• Unable to change task grouping after setting it to “None”.
• Displaying calendar invites with non-standard status.
• @mentioning a colleague whose name starts with an Icelandic character.
• Forwarding in private conversations not working when a user has a delegated alias set as the default sender address.

• AI-powered rule conditions and actions. Learn more -> Autopilot for Your Inbox with AI Rules

• Native support for WhatsApp Business.
  No need to add a WhatsApp account via a third-party provider anymore, import directly from Facebook Business Manager.

• API endpoints for webhooks. -> Documentation
• API update endpoint for shared label(s) -> Documentation

• Task ordering options for groups.

• Task search results.
• Ability to attach Word, Excel, and PowerPoint files to WhatsApp messages.

• Some rules not triggering in the same order as they are listed in Rules settings.
• Rendering glitch on Windows when displaying conversation entries.
• Assignment button layout issues on mobile.

• Option to display only tasks, conversations, or both in task views

• Added a “Watch” option for team inboxes, except when nested within a team space.
• Tasks in grouped views now sort by creation date by default.
• Improved the file size limit error message when uploading attachments to be more helpful.
• Improved performance when fetching tasks.

• Fixed an issue where the app lost focus when clicking a task checkbox.
• Conversation titles sometimes lacked proper indentation.
• Unpinning a team space that was configured to display as a team inbox now works correctly.
• Long conversation titles no longer pushing the accesses out of view.
• Fixed a bug where certain task statuses wouldn’t update in real-time when edited by someone else.
• Creating a draft in a newly created conversation no longer causes the app to reload.
• Reduced excessive memory usage when the app is used for an extended period.
• The close button in search now maintains its size even when the search term is long.
• Mailbox filters now consistently display the expected conversations.

• Added a setting to limit the number of recent searches
  By default, only the last three searches will be displayed in the sidebar
• Removed the “Inbox” suffix from pinned team inboxes
• Shift+click a task checkbox to mark it as closed
• Display user statuses in the assignment menu
• Added an option to hide and watch a team inbox sub-mailboxes
• Improved user sorting in the assignment menu

• Abysmal app performance when pinning email account labels with a large number of nested labels
• Applying a filter to an existing search sometimes yielding no results
• Due date groups not displaying any tasks when collapsed
• Resending a message incorrectly included previous attachments from the same thread
• Menus not closing when pressing Escape while using the Gmail shortcuts preset
• Unable to restore the incomplete task count in the sidebar after unchecking it

Team sidebar customization setting
Control how a team space behaves in the sidebar:

• Show the team inbox, the Task view and the chat room
• Only show the team inbox (previous behavior)

• Added “Assigned” and “Assigned to others” as nested team inbox mailboxes
• Assignment menu search results now include teams

• Search intermittently not showing results
• Missing assignment button on tablet devices
• Task list sometimes flickering while scrolling
• Certain context menus not being scrollable
• Conversations not being removed from "Assigned to me" upon completion
• Conversations not being moved to the Inbox of the assignee(s) upon task creation

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• Added “Mark as closed” button to the assignment menu, when opening from a team inbox
• Show total count of the team inbox when team space is collapsed
• Hide the Team spaces and Chatrooms sections when empty

• Performance issues since the v11.0.0 update
• Search intermittently not showing results
• Scrollbar appearance when using custom sidebar style
• Certain elements being hidden under the status bar on Android
• Assigning via the “Assign to…” context menu option on mobile
• Assignment button missing when multiple conversations are selected
• Shared inboxes unexpectedly showing under the main Inbox as a sub-mailbox
• Unselecting current conversation when pressing Escape when using the Gmail shortcuts preset

• Added “Assigned to me” and “Assigned to others” mailboxes back
• They can be pinned from the Pin to sidebar menu.

• Include everyone from the organization in the conversation assignment menu

• Top-level unified mailboxes sometimes not showing email account sub-mailboxes
• “Send & Close” missing when replying to conversations in a team inbox
• Opening the calendar in a different window
• Pressing “C” with Gmail shortcuts creating both a draft and a calendar event

New calendar shortcut has been set to “X” by default. You can change it in your Preferences → Shortcuts settings.

• Prioritize matching an alias with same name as in To field when replying
• Editing a recurring calendar event since the last update
• Selected date in the calendar sidebar not appearing as selected
• Calendar event meeting provider image broken
• Calendar Agenda view not showing the current date first

Now offers a way to load the past day events on demand for the current month

• Calendar events sync performance

• Searching rules containing accented characters

• Exempt specific users from using Single Sign-On
  Required for users who need to be part of multiple organizations

• Event in the conversation when it unsnoozes

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• “Copy” option of a comment now adds both the plain text and HTML versions to the clipboard
• Support WhatsApp templates with quick reply content
• Stop notifying observers of a team when unsnoozing a conversation in that team inbox
• Offer the option to copy the 2FA secret code when enabling 2FA instead of using the QR code

• Moving a message outside of its original conversation adding the new conversation to the account owner’s Inbox
• Context menu sometimes unexpectedly opening while scrolling on mobile
• Rewards balance sometimes not displaying the correct available amount
• WhatsApp template variables prompt sometimes not showing the appropriate label

• Mark messages as unread rule action
• Built-in WhatsApp templates

Your approved Twilio WhatsApp templates are now automatically synced with Missive and available in the Responses menu

• Display when an action automatically archives a colleague

• Custom account default avatar broken since a few updates ago

• Booting the app on older iOS versions
• Address suggestions sometimes reopening after selecting an address

• New login page

• Support Discard snooze if someone replies option with all outgoing rule types
• Don’t display the organization name of labels when in a custom sidebar section

• Label is blank rule condition not working as expected
• Renaming Office 365 labels nested under Inbox
• UI issue when displaying a search error
• Forwarding emails to Pipedrive and HubSpot not always finding an alias

• Cache issue that could prevent certain states (i.e. send later) from being updated on the UI
• Logging in with Apple on iOS since the last update
• Certain email account avatars not showing the custom image since the last update

• Added message body conditions for SMS rules
• Added support for Twilio short codes

• Fixed a bug causing user filtering in analytics to display some unselected users
• Addressed freezing issues when fetching conversations with large messages from a custom integration
• Layout of task assignment popup when opened near the bottom of the screen
• Archive status now showing as part of a team inbox when archiving from a search result
• Fixed an issue preventing printing within custom integrations

• Security: SOC 2 compliance • Read more
• Open AI: Support GPT-4o turbo model
• Alias-specific variables‍
  • {{ message.from_email }}
  • {{ message.from_name }}
  • {{ message.from_first_name }}
  • {{ message.from_last_name }}

• Using response with variables in Rules
• Remember window position on Windows when maximized
• Replying to an already-assigned conversation won’t automatically assign the person replying
  Auto-assigning the person replying from the team inbox will still work depending on your team setting

• Top bar on Windows missing a border sometimes
• Losing pending task assignments when typing in the comment box
• Visual glitch in Rules when adding a delay condition
• Having to resize inline images in the composer to persist the size
• Copy-pasted inline images appearing blank in the sent email

• GitHub integration • Read more
• Block senders
  Block future emails from a sender’s address or domain when you mark an email as spam
  

• Include more emojis in the picker 🫨 🫸 🫷 🫎 🫏 🪿 🪼 🪮 🪇
• Include attachments when forwarding emails to Pipedrive and HubSpot
• Remove task assignment when removing @mention in the comment box
• Keep conversation private when doing Undo Send after sending from a shared account
• Preview attachments on Android

• Submitting pre-checked tasks not creating the task as already completed
• Inline task not assigning when its content starts with the @mention
• Changing the From address in the composer not always updating the main window
• Email content selection sometimes being lost when releasing the mouse button

• Display of the grandfathered prices in Billing settings

• Manual data export buttons
  In your Login & Security settings. Exports are limited to one per day per type.
  

• Discard snooze shortcut
• Make organization profile variables work in private conversations
• Response variables won’t prompt for a value when set with {% assign %}
• Do not re-add previously deleted users to conversations on non-email messages
• Observers won’t be watching team rooms by default

• Better phone search results not being available for people without at least 1 Twilio SMS account
• Some images in table being skewed in the composer
• Outlook calendar events RSVP status not being displayed properly
• Layout glitch after moving conversation to a label with a swipe
• Not always having the option to move a message to a new private conversation
• Only seeing 1 person present in a conversation when there are multiple people at the same time
• Select menus not always selecting when searching
• Confirming login in Login & Security when signing in with Apple

• Mass-archive setting for email accounts
  

• Optional team inbox and team chat room settings
  

• Support multiple tasks per comment
  

• Optionally specify the subject when merging conversations
  

• Automatically navigating to the next conversation upon Send & Close from a team inbox
• Open comment options on long press on touch devices
• Forcing status to be offline when the computer goes to sleep

• Uploading multiple attachments sometimes missing a few
• Dragging images from a comment into the composer
• Downloading emails from the Gmail Spam or Trash
• Rule entries not always being displayed
• Space around formatted text lost when pasting Google Sheets tables
• Draft conflict errors wrongly appearing sometimes when inserting an inline image

• Instagram username info in contact cards

• Stability related to seeing other people present in the same conversation
• Prompt to select a team when dragging a conversation into the unified Team Inboxes mailbox
• Prevent message delivery rule action available for all outgoing message types
• Remember Discard draft if someone replies toggle in the Send later menu
• Calendar time dropdown focusing the selected time

• Badge count sometimes increased by 2 when receiving a new message
• Send & Archive not archiving from team inboxes
• Ctrl+C (Cmd+C on macOS) sometimes copying a message URL instead of the selected content
• Open conversation contextual menu shortcut not working
• Not being able to change SMTP hostname and username
• Not being able to add custom fields to user profiles
• Not being able to edit “missing attachment” trigger words on mobile
• Inline canned responses autocompletion on Firefox
• Creating a rule with Automated? condition
• Duplicating organization responses

• Delay rule condition
  
  • Pre-delay conditions are evaluated immediately
  • Post-delay conditions are evaluated after the delay
  • Actions are applied after the delay if post-delay conditions are met
  
  

• Things 3 quick entry autofill support

• Multiple business hour spans per day
• Allow resizing inline images up to 100% of the original size
• Increase max pinned conversations to 100
• Display GitHub commit links in comments in a more friendly way
• Updating In X time snooze input with left/right arrows
• Alias-specific signatures section in Signatures settings
• Prioritize matching an alias with same name as in To field when replying
• Prioritize aliases of the account in which the email was received in when replying

• Extra whitespace appearing in some signatures after sending
• Attachment added to a duplicated response also appearing on the original response
• New conversations not being automatically added to filtered mailboxes
• Automatically update the contact sidebar when updating a contact
• Inline images inside tables added as attachments when replying
• Rules showing Deleted response in some circumstances
• Dark/light auto theme on Android
• Back button on Android closing popup instead of opened context menu

• Organization setting to control if a conversation should be duplicated when received in multiple team inboxes
  

• Next [day] snooze options
  

• Conversation events UI improvements
  

• Snoozing a conversation for yourself will show an event
  

• Display aliases in Signatures settings
  

• Do not pin chat rooms to the sidebar when opening while pressing the ⌥ (option) key
• Use the trash icon for Delete forever action
• Send later drafts discarded because of a reply will show an event
  That way you can restore the draft if needed
• Add to my Inbox shortcut
  No default binding, set it in your Shortcuts settings
• Allow creating new message drafts with rules
  Without it being a reply

• Coworkers’ online presence not always being accurate after your computer goes to sleep
• Cursor being hidden as you type with the inline composer
• Delegated aliases not always delivering emails with the sender name
• Applying a signature to a shared alias sometimes making the app reload
• Not being able to add multiple emails and phone numbers to profiles
• Custom account settings missing the Setup tab
• Click-to-copy 2FA recovery codes not copying
• Updating login email being visually reverted after saving
• Signature previews overflowing