What’s new in Missive?

Unread marker in conversations
Easily spot where you left off in a conversation with a clear unread marker that highlights the first message or comment you haven’t seen yet.

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Relay integration -> Read more
Automate workflows by connecting Missive to 200+ apps with embedded AI features and human-in-the-loop functionality.

• Added “Sort by” option to sidebar sections

• Search suggestion menu sometimes automatically reopening after submitting a search.
• Pasting a copied image from Notion now works correctly on Windows web browsers.

Guest access -> Read more
Invite external guests to specific conversations without adding them as full organization members.

• Added one-click compose button to the sidebar

• iOS dark-mode app icon

• Pressing Tab to select an emoji or response suggestions in the composer indenting the content instead of selecting the menu option
• Variables in responses using multiple names instead of just one since the previous update
• Archiving a chatroom that unexpectedly found its way into a team inbox
• Searching canned responses with curly apostrophes or quotes returns the right matches
• Addresses search suggestions being unreliable
• Conversation actions staying collapsed after resizing window
• WhatsApp template when using the inline response suggestions
• Merging two conversations now correctly combines their descriptions
• Fixed inaccessible account mailboxes tab in Preferences on mobile
• Misplaced checkboxes in “Mark as spam” dialog on mobile
• Text selection highlighting in dark mode on Chrome

• List conversation comments API endpoint • View documentation
• Delete post API endpoint • View documentation
• Organization owners and admins can now delete posts within conversations using the context menu.​

• An event is now inserted when a conversation team is changed by a new email.
• Allow choosing a specific AI model in the rule conditions and actions.
• Navigate sidebar items using the keyboard.
• Creating an event in a calendar not currently visible in your calendar view will now show a prompt to display that calendar.
• Support for OpenAI gpt-4.1, gpt-4.1-mini & gpt-4.1-nano models.
• Support AI rule conditions and actions for SMS, Instagram, Facebook and WhatsApp messages.

• WhatsApp templates sometimes missing.
• Invalid variables sometimes crashing the signature editor.
• Label “Mark as favorite” context menu option not working.
• Automatically unarchive users watching a conversation when a task is created within it.
• Tasks not assigned to a team now appear in the team grouping, even when the organization has no teams.
• Task assignment menu sometimes focusing multiple assignees when hovering an item.
• Chrome autofill suggestions in the command bar input no longer overlaps search results.
• Unexpected behavior when using the "M" keyboard shortcut to toggle the watch status with Gmail presets.​
• Clicking a notification on desktop not focusing the conversation’s team inbox.
• Resolved an issue where the conversation sidebar button overlapped with macOS window control buttons.
• Resolved an issue where links to other Missive conversations or messages were sometimes not displayed correctly or converted to URLs in some tasks.
• Fixed rule creator automatically watching conversations when a 'Create Task' action was triggered.
• Fixed conversations being unarchived for delegated users when marking an email as not spam.
• Comment “Copy” option copying quoted content instead of the comment.
• Calendar events not fully listed when launching or reloading the application on a calendar.
• Connecting a ClickUp integration.
• Opening the sidebar on mobile scrolling up inside an opened room.
• Opening a calendar event inside the activity room showing an error modal.

• Support for OpenAI web search model in OpenAI integration and rule engine.
  - Added support for gpt-4o-mini-search-prev and gpt-4o-(mini)-search-prev. These models can now search the web while processing your prompts.
  - You can now create AI rules with real-time conditions like checking current weather in specific locations!
  - Create smarter automations by letting AI search your website for accurate responses.
  You are a customer support specialist. Your role is [...]
Search for answers on https://missiveapp.com
[...]‍

• Enhanced OpenAI Integration.
  - Added full Markdown support in the sidebar.
  - Expanded prompt size limit from 1,000 to 10,000 characters.
• WhatsApp templates are now available for all users when sharing a number.
• Assigning a task to a team will add the conversation to team members’ Inbox.
• Button to refresh WhatsApp account numbers.

• Live Chat messages missing the read icon.
• Unable to change task grouping after setting it to “None”.
• Displaying calendar invites with non-standard status.
• @mentioning a colleague whose name starts with an Icelandic character.
• Forwarding in private conversations not working when a user has a delegated alias set as the default sender address.

• AI-powered rule conditions and actions. Learn more -> Autopilot for Your Inbox with AI Rules

• Native support for WhatsApp Business.
  No need to add a WhatsApp account via a third-party provider anymore, import directly from Facebook Business Manager.

• API endpoints for webhooks. -> Documentation
• API update endpoint for shared label(s) -> Documentation

• Task ordering options for groups.

• Task search results.
• Ability to attach Word, Excel, and PowerPoint files to WhatsApp messages.

• Some rules not triggering in the same order as they are listed in Rules settings.
• Rendering glitch on Windows when displaying conversation entries.
• Assignment button layout issues on mobile.

• Option to display only tasks, conversations, or both in task views

• Added a “Watch” option for team inboxes, except when nested within a team space.
• Tasks in grouped views now sort by creation date by default.
• Improved the file size limit error message when uploading attachments to be more helpful.
• Improved performance when fetching tasks.

• Fixed an issue where the app lost focus when clicking a task checkbox.
• Conversation titles sometimes lacked proper indentation.
• Unpinning a team space that was configured to display as a team inbox now works correctly.
• Long conversation titles no longer pushing the accesses out of view.
• Fixed a bug where certain task statuses wouldn’t update in real-time when edited by someone else.
• Creating a draft in a newly created conversation no longer causes the app to reload.
• Reduced excessive memory usage when the app is used for an extended period.
• The close button in search now maintains its size even when the search term is long.
• Mailbox filters now consistently display the expected conversations.

• Added a setting to limit the number of recent searches
  By default, only the last three searches will be displayed in the sidebar
• Removed the “Inbox” suffix from pinned team inboxes
• Shift+click a task checkbox to mark it as closed
• Display user statuses in the assignment menu
• Added an option to hide and watch a team inbox sub-mailboxes
• Improved user sorting in the assignment menu

• Abysmal app performance when pinning email account labels with a large number of nested labels
• Applying a filter to an existing search sometimes yielding no results
• Due date groups not displaying any tasks when collapsed
• Resending a message incorrectly included previous attachments from the same thread
• Menus not closing when pressing Escape while using the Gmail shortcuts preset
• Unable to restore the incomplete task count in the sidebar after unchecking it

Team sidebar customization setting
Control how a team space behaves in the sidebar:

• Show the team inbox, the Task view and the chat room
• Only show the team inbox (previous behavior)

• Added “Assigned” and “Assigned to others” as nested team inbox mailboxes
• Assignment menu search results now include teams

• Search intermittently not showing results
• Missing assignment button on tablet devices
• Task list sometimes flickering while scrolling
• Certain context menus not being scrollable
• Conversations not being removed from "Assigned to me" upon completion
• Conversations not being moved to the Inbox of the assignee(s) upon task creation

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• Added “Mark as closed” button to the assignment menu, when opening from a team inbox
• Show total count of the team inbox when team space is collapsed
• Hide the Team spaces and Chatrooms sections when empty

• Performance issues since the v11.0.0 update
• Search intermittently not showing results
• Scrollbar appearance when using custom sidebar style
• Certain elements being hidden under the status bar on Android
• Assigning via the “Assign to…” context menu option on mobile
• Assignment button missing when multiple conversations are selected
• Shared inboxes unexpectedly showing under the main Inbox as a sub-mailbox
• Unselecting current conversation when pressing Escape when using the Gmail shortcuts preset

• Added “Assigned to me” and “Assigned to others” mailboxes back
• They can be pinned from the Pin to sidebar menu.

• Include everyone from the organization in the conversation assignment menu

• Top-level unified mailboxes sometimes not showing email account sub-mailboxes
• “Send & Close” missing when replying to conversations in a team inbox
• Opening the calendar in a different window
• Pressing “C” with Gmail shortcuts creating both a draft and a calendar event

New calendar shortcut has been set to “X” by default. You can change it in your Preferences → Shortcuts settings.

Missive 11.0 -> Read more

• Tasks upgrade
• Team spaces
• New icons

Tasks view‍

We’ve completely re-imagined how tasks work in Missive. You’ll now find dedicated views that brings together all your tasks in one place, everything’s organized in a single view.

The “Assigned to me” and “Assigned to others” mailboxes have evolved into comprehensive Task views

Team spaces‍

We are introducing team spaces, a new way to organize your teams. Every team has now a dedicated space in the sidebar, and every member will see the right elements depending on their role in the team. Quickly access your team’s Inbox, Tasks, and Chatroom from the same place.

• Automatic calendar updates
  Open calendar views will now get automatic updates when any events are updated outside of Missive

• Calendar remaining stuck in a refreshing state when the device is idle for a certain amount of time

• Prioritize matching an alias with same name as in To field when replying
• Editing a recurring calendar event since the last update
• Selected date in the calendar sidebar not appearing as selected
• Calendar event meeting provider image broken
• Calendar Agenda view not showing the current date first

Now offers a way to load the past day events on demand for the current month

• Calendar events sync performance

• Searching rules containing accented characters

• Exempt specific users from using Single Sign-On
  Required for users who need to be part of multiple organizations

• Event in the conversation when it unsnoozes

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• “Copy” option of a comment now adds both the plain text and HTML versions to the clipboard
• Support WhatsApp templates with quick reply content
• Stop notifying observers of a team when unsnoozing a conversation in that team inbox
• Offer the option to copy the 2FA secret code when enabling 2FA instead of using the QR code

• Moving a message outside of its original conversation adding the new conversation to the account owner’s Inbox
• Context menu sometimes unexpectedly opening while scrolling on mobile
• Rewards balance sometimes not displaying the correct available amount
• WhatsApp template variables prompt sometimes not showing the appropriate label

• Mark messages as unread rule action
• Built-in WhatsApp templates

Your approved Twilio WhatsApp templates are now automatically synced with Missive and available in the Responses menu

• Display when an action automatically archives a colleague

• Custom account default avatar broken since a few updates ago

• Booting the app on older iOS versions
• Address suggestions sometimes reopening after selecting an address

• New login page

• Support Discard snooze if someone replies option with all outgoing rule types
• Don’t display the organization name of labels when in a custom sidebar section

• Label is blank rule condition not working as expected
• Renaming Office 365 labels nested under Inbox
• UI issue when displaying a search error
• Forwarding emails to Pipedrive and HubSpot not always finding an alias

• Cache issue that could prevent certain states (i.e. send later) from being updated on the UI
• Logging in with Apple on iOS since the last update
• Certain email account avatars not showing the custom image since the last update

• Added message body conditions for SMS rules
• Added support for Twilio short codes

• Fixed a bug causing user filtering in analytics to display some unselected users
• Addressed freezing issues when fetching conversations with large messages from a custom integration
• Layout of task assignment popup when opened near the bottom of the screen
• Archive status now showing as part of a team inbox when archiving from a search result
• Fixed an issue preventing printing within custom integrations

• Security: SOC 2 compliance • Read more
• Open AI: Support GPT-4o turbo model
• Alias-specific variables‍
  • {{ message.from_email }}
  • {{ message.from_name }}
  • {{ message.from_first_name }}
  • {{ message.from_last_name }}

• Using response with variables in Rules
• Remember window position on Windows when maximized
• Replying to an already-assigned conversation won’t automatically assign the person replying
  Auto-assigning the person replying from the team inbox will still work depending on your team setting

• Top bar on Windows missing a border sometimes
• Losing pending task assignments when typing in the comment box
• Visual glitch in Rules when adding a delay condition
• Having to resize inline images in the composer to persist the size
• Copy-pasted inline images appearing blank in the sent email

• GitHub integration • Read more
• Block senders
  Block future emails from a sender’s address or domain when you mark an email as spam
  

• Include more emojis in the picker 🫨 🫸 🫷 🫎 🫏 🪿 🪼 🪮 🪇
• Include attachments when forwarding emails to Pipedrive and HubSpot
• Remove task assignment when removing @mention in the comment box
• Keep conversation private when doing Undo Send after sending from a shared account
• Preview attachments on Android

• Submitting pre-checked tasks not creating the task as already completed
• Inline task not assigning when its content starts with the @mention
• Changing the From address in the composer not always updating the main window
• Email content selection sometimes being lost when releasing the mouse button

• Display of the grandfathered prices in Billing settings

• Manual data export buttons
  In your Login & Security settings. Exports are limited to one per day per type.
  

• Discard snooze shortcut
• Make organization profile variables work in private conversations
• Response variables won’t prompt for a value when set with {% assign %}
• Do not re-add previously deleted users to conversations on non-email messages
• Observers won’t be watching team rooms by default

• Better phone search results not being available for people without at least 1 Twilio SMS account
• Some images in table being skewed in the composer
• Outlook calendar events RSVP status not being displayed properly
• Layout glitch after moving conversation to a label with a swipe
• Not always having the option to move a message to a new private conversation
• Only seeing 1 person present in a conversation when there are multiple people at the same time
• Select menus not always selecting when searching
• Confirming login in Login & Security when signing in with Apple

• Mass-archive setting for email accounts
  

• Optional team inbox and team chat room settings
  

• Support multiple tasks per comment
  

• Optionally specify the subject when merging conversations
  

• Automatically navigating to the next conversation upon Send & Close from a team inbox
• Open comment options on long press on touch devices
• Forcing status to be offline when the computer goes to sleep

• Uploading multiple attachments sometimes missing a few
• Dragging images from a comment into the composer
• Downloading emails from the Gmail Spam or Trash
• Rule entries not always being displayed
• Space around formatted text lost when pasting Google Sheets tables
• Draft conflict errors wrongly appearing sometimes when inserting an inline image

• Instagram username info in contact cards

• Stability related to seeing other people present in the same conversation
• Prompt to select a team when dragging a conversation into the unified Team Inboxes mailbox
• Prevent message delivery rule action available for all outgoing message types
• Remember Discard draft if someone replies toggle in the Send later menu
• Calendar time dropdown focusing the selected time

• Badge count sometimes increased by 2 when receiving a new message
• Send & Archive not archiving from team inboxes
• Ctrl+C (Cmd+C on macOS) sometimes copying a message URL instead of the selected content
• Open conversation contextual menu shortcut not working
• Not being able to change SMTP hostname and username
• Not being able to add custom fields to user profiles
• Not being able to edit “missing attachment” trigger words on mobile
• Inline canned responses autocompletion on Firefox
• Creating a rule with Automated? condition
• Duplicating organization responses