What’s new in Missive?

Custom @mention groups • Read more

‍Mention groups let you @mention multiple people at once with a custom group name. This is useful for project teams, roles, or any group that doesn't map to a formal team structure.

For example, if you have a remote team, you can mention everyone in a specific location (@toronto) instead of tagging everyone from that location individually.

Organization setting to customize user name format

‍Choose between short name, full name, first name with last initial, or first initial with last name.

For example, if you have a few John Smiths in your company, you can differentiate them easily with John Smith, John S, and J Smith.

You'll have to rock, paper, scissors to see who gets which name though.

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Rules: Use business days in SLA conditions

‍SLA conditions can now be delayed based on an organization's or team's business days schedule.

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Rule template library • Read more

‍Get started faster with pre-built rule templates for common workflows. Browse templates for auto-labeling, SLA management, draft creation, and more. Each template can be customized to fit your specific needs.

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Export and import rules

‍Share rule configurations across organizations or back up your automation setup. Export rules as JSON files and import them to quickly replicate complex rule sets.

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New Missive documentation • Missive Docs

‍Also accessible through an in-app AI assistant that answers questions about Missive features, workflows, and best practices. The assistant can search the documentation in real-time and provide relevant guidance without leaving the app.

• Improved label picker performance with thousands of labels
• Render conversation and message previews for Missive links in task titles
• Render conversation previews for all tasks in calendars
• Show conversation events when messages are removed from a conversation
• API: GET conversations/:id/posts endpoint now allows fetching posts for a conversation.
• API: GET conversations/:id/drafts endpoint now allows fetching drafts for a conversation.
• API: GET tasks and GET tasks/:id endpoint
• API: New webhook types added to the POST /v1/hooks endpoint

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• Emoji picker width on mobile devices
• Text highlight lost when replying to an email

Out of office status with auto responder

Taking a well-deserved holiday break? You can now set up automatic replies right from your out of office status.

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Rules: Add label with AI

Have AI automatically categorize incoming emails using your existing labels.

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Rules: Include signatures in drafts created by rules

Create draft, Send response, and Schedule auto follow-up actions can now include the sender's signature. Enable via the "Include sender's signature" checkbox. Supports dynamic variables in organization-managed signatures.

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Rules: AI rules for outgoing messages

Analyze messages before sending with AI. Prevent delivery of emails with typos, block messages mentioning sensitive information, or automatically create follow-up tasks from sent messages. Works with email, SMS, and social messaging accounts.

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API: Response management endpoints

Create, update and delete canned responses via the API /responses endpoints.

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API: New conversation filters

Filter conversations by email address or domain name in the /conversations endpoint.

• Improved address suggestions — In the draft composer, recently contacted addresses now appear higher in suggestions, making it faster to find relevant email addresses.
• Rules: Create draft with AI — optionally select a specific canned response to use as context for AI-generated drafts.
• Rules: Drag and drop rule conditions and actions — Never rebuild a rule from scratch again. Easily rearrange conditions and actions by dragging and dropping them into the right order.
• Command bar: View and search recent conversations — Quickly access and filter your most recent conversations directly from the command bar (Ctrl+e/Command+e) to resume work faster.
• API: DELETE /drafts endpoint now allows deleting messages scheduled to be sent later.
• API: GET /messages/id endpoint now supports a comma-separated list of message IDs to fetch message bodies in bulk.

• Mailbox unread count sometimes being decremented twice when marking a conversation as read
• Account filtering not working when applied to mailboxes
• Merge conversation action being unavailable in some contexts (pinned conversation, new windows, etc.)
• Arrow keys occasionally not opening or closing submenus
• Backspacing in search or filtered mailboxes failing to remove conversations
• Conversation title flickering while typing in an expanded comment box

• Search bar now stays visible on mobile when viewing search results

• Mailbox unread count sometimes decrementing twice when marking a conversation with unread messages and comments as read
• Removing email labels from conversations using the new label menu
• Applying a label to a non-selected conversation via right-click or long press on mobile

My drafts / My sent

‍You can now toggle your Drafts and Sent mailboxes to show only the conversations with messages you personally created or all the ones from your colleagues, making it easier to focus on your own work.

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Redesigned label menu

• Ability to favorite a label from the menu (right-click on a label)
• Press Tabs to navigated between label (Favorites, Recently used, etc.)

Create, update and delete teams via the API /teams endpoints

Organizations can now programmatically manage teams through the API, including creating new teams, updating team settings and membership.

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Trigger rules on incoming API posts

Trigger rule actions when integrations like Github, Dialpad, Aircall, etc. post content in conversations.

• Redesigned team creation modal/flow and setting window
• Organizations on the Business plan can now restrict user name and avatar management to admins

• Dragging attachments to the desktop sometimes downloading an empty file
• Email account avatars not displaying correctly when email addresses contain capital letters
• Improved preview support for WebM video files
• Team spaces not automatically updating in the sidebar when adding or removing team members and observers
• Horizontal scrolling in attachment list on Windows
• Cursor movement using the left/right arrow keys in the search bar of context menus (e.g Pin to sidebar menu)

Files & Attachments:

We’ve completely reworked how files and attachments appear in Missive to make managing them faster and more intuitive, improving how you work with files every day.

• Unified view: See all attachments from a conversation directly in the Details sidebar, neatly grouped and easy to browse.
• Rich previews: Images now display inline previews (no downloads needed).
• New visuals & categories: Cleaner file thumbnails with type-based icons and improved organization.‍
• Filtering: Quickly find what you need by filtering by file category.
• Faster navigation: A rebuilt quick look experience and new keyboard shortcuts (like ⌘K) make previewing smoother than ever.

Pro tip: The keyboard shortcut to see unified files is Ctrl+Alt+S (Windows) or Command+Option+S (Mac).

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• Add GPT-5 model to the OpenAI integration
• Allow integrations to write to the clipboard

• Editing a colleague’s profile avatar and name
• Copying an email body along with its header addresses
• iOS 26 rendering glitch when focusing the app on iPad
• “View all conversations” not being clickable for certain contacts
• Assigning someone when selecting multiple conversations won’t disassociate the team anymore

• Remove user(s) from conversation rule action

• Granular settings to control default filters when searching

• Removed default date range filter when searching

• When in a team inbox, searching in “Team → All” by default instead of the team inbox itself
• Contact “All conversations” not working in some cases
• Contact conversations searching globally instead of in the current mailbox

• Better preserve text style and color consistency when copying and pasting content

• Blank composer or new window appearing with no UI on the desktop app
• “Download” button not working in PDF preview on the desktop app
• Missing conversations when filtering by “Domains,” “Contacts,” “Addresses,” or “Phones”
• Some tasks failing to create or delete when filters applied
• Pinning a conversation to the sidebar not working from a new window
• “Merge conversations” button sometimes not working in the search view
• Address search suggestions not opening in rule editor
• Show darkened avatars in the access menu to indicate who has archived the conversation
• Due date color still showing for closed conversations
• Disabled “Delete” button no longer turns red when hovered in Settings > Labels

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• Nested labels display when searching in filters
• Natural language date detection improvements

• Search date range filter sometimes not being removable
• Sign in with Apple on iOS
• Emoji picker sometimes being cropped when adding a reaction
• Not being able to select an emoji in picker with keyboard

• Delete search after removing all filters

• Contacts and addresses latest conversations not always being scoped to that contact or address
• Sidebar scrollbar appearance
• Sidebar counts sometimes not appearing instantly after launching the app
• Searching from the command bar not searching globally

Search and filter options
We’ve revamped the search and filter options to make it easier and more efficient to find the information you need.

• Search with a specific date range
• Search within specific domains
• Show only conversations with attachements
• And many more filters...

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Recently viewed conversations
Recently viewed conversations will be displayed when focusing the search input to give you a quick overview of your recent interactions.

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Search settings
Along with the improved search options, we’ve added a few settings to customize your search experience:

• Default search date range
• Accounts excluded from search
• When in inbox, search by default in
• # of recently viewed conversations

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Coworkers profile card
Hover your coworkers’ avatar to display their local time, status, and a shortcut to your chatroom together.

• Prevent accidental rule loss when trying to close an unsaved rule form
• [API] Endpoint to delete drafts
• [API] Endpoint to paginate a conversation drafts

• Selecting a task due date on Android
• OpenAI prompts when using “Reply to the message in a new draft” and new draft opens in a window
• Sharing an account not always instantly being updated in the settings UI
• Calendar button not being clickable on iPad with a mouse
• Editing recurring calendar events
• Resizing the integrations vertically
• Replying to long chat comments breaking the UI
• Tasks sometimes not being rendered when opening a conversation from the Tasks view
• Integrations not receiving the change:conversations event when opening a conversation from the Tasks view
• Sending WhatsApp responses with rules not always working when user is part of multiple organizations
• Sidebar content sometimes being overwritten by an older session when opening Missive on a different device
• Archiving a conversation from the “Assigned to me” mailbox when it contains tasks assigned to you
• [API] Conversations not properly being reported as closed after being sent & closed

• Option to limit sidebar counts (default capped at 999+)

• macOS app now supports system-level features like Writing Tools, AutoFill, and Services

• App launcher now shows when opening a search mailbox from external links

• Resolved issue where newly assigned tasks didn't always appear in conversation
• “Search in page” (Cmd+F) now works reliably across macOS after reopening the main window, and when viewing pinned conversations or user chatrooms
• Missing team conditions in user action rules, even for teams without inboxes
• Reduced cases where the app incorrectly showed you as offline
• Sidebar no longer shows team rooms you can’t access
• Help section links now open in a new tab
• Emojis now truncate properly in conversation previews and task lists
• Link preview bar no longer gets stuck between conversations on iOS
• Restored missing comments toggle button when viewing a sent message
• Access menu now correctly remembers your “Show in their inbox” preference
• Cmd+Shift+Up/Down now correctly selects text in the chat input instead of editing the previous comment
• Composer always correctly removes typed text when inserting mentions, canned responses, or emojis
• Up/Down keyboard shortcuts now work correctly after removing a user from a conversation
• Conversations can now be marked as closed again after undoing a close action on an unassigned conversation
• Certain WhatsApp accounts not being selected in rule conditions
• Setting email import history when importing an account on mobile
• Task filtering by due date now works correctly when grouping by due date is enabled
• Installation on windows sometimes prevented by Windows Defender

• Dialpad call transcription (To enable it, go to your Missive Dialpad account and toggle the Call logs synchronization button off, then back on. For this feature to work, AI must be enabled at the company level, and AI should be active during the call.)

• API now lists active members and observers when retrieving teams
• AI notes now show in the conversation preview when they are the latest entry

• Completing a task in a conversation no longer unarchives the conversation for the user
• Docs and tutorials now fully visible in the Preferences panel
• Shortcuts no longer stop working until the app is reloaded
• Resolved connection issues with WhatsApp Business accounts
• Notification sound now uses the correct category on some Android devices

Natural language detection when snoozing
Schedule a snooze or send later more intuitively and accurately.

• Reopening a conversation will now only move the conversation back into the assignees’ personal Inbox.

• Valid international phone numbers being incorrectly prefixed with +1.
• SMS messages visually merged even when sent days apart.
• Layout being broken when double-tapping a conversation on Android.
• Printing selected text via the right-click menu on browsers now works as expected.
• Trashing for IMAP accounts. All mailboxes are now removed as well.
• Creating a task from a comment in a sub window.

Unread marker in conversations
Easily spot where you left off in a conversation with a clear unread marker that highlights the first message or comment you haven’t seen yet.

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Relay integration -> Read more
Automate workflows by connecting Missive to 200+ apps with embedded AI features and human-in-the-loop functionality.

• Added “Sort by” option to sidebar sections

• Search suggestion menu sometimes automatically reopening after submitting a search.
• Pasting a copied image from Notion now works correctly on Windows web browsers.

Guest access -> Read more
Invite external guests to specific conversations without adding them as full organization members.

• Added one-click compose button to the sidebar

• iOS dark-mode app icon

• Pressing Tab to select an emoji or response suggestions in the composer indenting the content instead of selecting the menu option
• Variables in responses using multiple names instead of just one since the previous update
• Archiving a chatroom that unexpectedly found its way into a team inbox
• Searching canned responses with curly apostrophes or quotes returns the right matches
• Addresses search suggestions being unreliable
• Conversation actions staying collapsed after resizing window
• WhatsApp template when using the inline response suggestions
• Merging two conversations now correctly combines their descriptions
• Fixed inaccessible account mailboxes tab in Preferences on mobile
• Misplaced checkboxes in “Mark as spam” dialog on mobile
• Text selection highlighting in dark mode on Chrome

• List conversation comments API endpoint • View documentation
• Delete post API endpoint • View documentation
• Organization owners and admins can now delete posts within conversations using the context menu.​

• An event is now inserted when a conversation team is changed by a new email.
• Allow choosing a specific AI model in the rule conditions and actions.
• Navigate sidebar items using the keyboard.
• Creating an event in a calendar not currently visible in your calendar view will now show a prompt to display that calendar.
• Support for OpenAI gpt-4.1, gpt-4.1-mini & gpt-4.1-nano models.
• Support AI rule conditions and actions for SMS, Instagram, Facebook and WhatsApp messages.

• WhatsApp templates sometimes missing.
• Invalid variables sometimes crashing the signature editor.
• Label “Mark as favorite” context menu option not working.
• Automatically unarchive users watching a conversation when a task is created within it.
• Tasks not assigned to a team now appear in the team grouping, even when the organization has no teams.
• Task assignment menu sometimes focusing multiple assignees when hovering an item.
• Chrome autofill suggestions in the command bar input no longer overlaps search results.
• Unexpected behavior when using the "M" keyboard shortcut to toggle the watch status with Gmail presets.​
• Clicking a notification on desktop not focusing the conversation’s team inbox.
• Resolved an issue where the conversation sidebar button overlapped with macOS window control buttons.
• Resolved an issue where links to other Missive conversations or messages were sometimes not displayed correctly or converted to URLs in some tasks.
• Fixed rule creator automatically watching conversations when a 'Create Task' action was triggered.
• Fixed conversations being unarchived for delegated users when marking an email as not spam.
• Comment “Copy” option copying quoted content instead of the comment.
• Calendar events not fully listed when launching or reloading the application on a calendar.
• Connecting a ClickUp integration.
• Opening the sidebar on mobile scrolling up inside an opened room.
• Opening a calendar event inside the activity room showing an error modal.

• Support for OpenAI web search model in OpenAI integration and rule engine.
  - Added support for gpt-4o-mini-search-prev and gpt-4o-(mini)-search-prev. These models can now search the web while processing your prompts.
  - You can now create AI rules with real-time conditions like checking current weather in specific locations!
  - Create smarter automations by letting AI search your website for accurate responses.
  You are a customer support specialist. Your role is [...]
Search for answers on https://missiveapp.com
[...]‍

• Enhanced OpenAI Integration.
  - Added full Markdown support in the sidebar.
  - Expanded prompt size limit from 1,000 to 10,000 characters.
• WhatsApp templates are now available for all users when sharing a number.
• Assigning a task to a team will add the conversation to team members’ Inbox.
• Button to refresh WhatsApp account numbers.

• Live Chat messages missing the read icon.
• Unable to change task grouping after setting it to “None”.
• Displaying calendar invites with non-standard status.
• @mentioning a colleague whose name starts with an Icelandic character.
• Forwarding in private conversations not working when a user has a delegated alias set as the default sender address.

• AI-powered rule conditions and actions. Learn more -> Autopilot for Your Inbox with AI Rules

• Native support for WhatsApp Business.
  No need to add a WhatsApp account via a third-party provider anymore, import directly from Facebook Business Manager.

• API endpoints for webhooks. -> Documentation
• API update endpoint for shared label(s) -> Documentation

• Task ordering options for groups.

• Task search results.
• Ability to attach Word, Excel, and PowerPoint files to WhatsApp messages.

• Some rules not triggering in the same order as they are listed in Rules settings.
• Rendering glitch on Windows when displaying conversation entries.
• Assignment button layout issues on mobile.

• Option to display only tasks, conversations, or both in task views

• Added a “Watch” option for team inboxes, except when nested within a team space.
• Tasks in grouped views now sort by creation date by default.
• Improved the file size limit error message when uploading attachments to be more helpful.
• Improved performance when fetching tasks.

• Fixed an issue where the app lost focus when clicking a task checkbox.
• Conversation titles sometimes lacked proper indentation.
• Unpinning a team space that was configured to display as a team inbox now works correctly.
• Long conversation titles no longer pushing the accesses out of view.
• Fixed a bug where certain task statuses wouldn’t update in real-time when edited by someone else.
• Creating a draft in a newly created conversation no longer causes the app to reload.
• Reduced excessive memory usage when the app is used for an extended period.
• The close button in search now maintains its size even when the search term is long.
• Mailbox filters now consistently display the expected conversations.

• Added a setting to limit the number of recent searches
  By default, only the last three searches will be displayed in the sidebar
• Removed the “Inbox” suffix from pinned team inboxes
• Shift+click a task checkbox to mark it as closed
• Display user statuses in the assignment menu
• Added an option to hide and watch a team inbox sub-mailboxes
• Improved user sorting in the assignment menu

• Abysmal app performance when pinning email account labels with a large number of nested labels
• Applying a filter to an existing search sometimes yielding no results
• Due date groups not displaying any tasks when collapsed
• Resending a message incorrectly included previous attachments from the same thread
• Menus not closing when pressing Escape while using the Gmail shortcuts preset
• Unable to restore the incomplete task count in the sidebar after unchecking it

Team sidebar customization setting
Control how a team space behaves in the sidebar:

• Show the team inbox, the Task view and the chat room
• Only show the team inbox (previous behavior)

• Added “Assigned” and “Assigned to others” as nested team inbox mailboxes
• Assignment menu search results now include teams

• Search intermittently not showing results
• Missing assignment button on tablet devices
• Task list sometimes flickering while scrolling
• Certain context menus not being scrollable
• Conversations not being removed from "Assigned to me" upon completion
• Conversations not being moved to the Inbox of the assignee(s) upon task creation

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• Added “Mark as closed” button to the assignment menu, when opening from a team inbox
• Show total count of the team inbox when team space is collapsed
• Hide the Team spaces and Chatrooms sections when empty

• Performance issues since the v11.0.0 update
• Search intermittently not showing results
• Scrollbar appearance when using custom sidebar style
• Certain elements being hidden under the status bar on Android
• Assigning via the “Assign to…” context menu option on mobile
• Assignment button missing when multiple conversations are selected
• Shared inboxes unexpectedly showing under the main Inbox as a sub-mailbox
• Unselecting current conversation when pressing Escape when using the Gmail shortcuts preset

• Added “Assigned to me” and “Assigned to others” mailboxes back
• They can be pinned from the Pin to sidebar menu.

• Include everyone from the organization in the conversation assignment menu

• Top-level unified mailboxes sometimes not showing email account sub-mailboxes
• “Send & Close” missing when replying to conversations in a team inbox
• Opening the calendar in a different window
• Pressing “C” with Gmail shortcuts creating both a draft and a calendar event

New calendar shortcut has been set to “X” by default. You can change it in your Preferences → Shortcuts settings.

Missive 11.0 -> Read more

• Tasks upgrade
• Team spaces
• New icons

Tasks view‍

We’ve completely re-imagined how tasks work in Missive. You’ll now find dedicated views that brings together all your tasks in one place, everything’s organized in a single view.

The “Assigned to me” and “Assigned to others” mailboxes have evolved into comprehensive Task views

Team spaces‍

We are introducing team spaces, a new way to organize your teams. Every team has now a dedicated space in the sidebar, and every member will see the right elements depending on their role in the team. Quickly access your team’s Inbox, Tasks, and Chatroom from the same place.

• Automatic calendar updates
  Open calendar views will now get automatic updates when any events are updated outside of Missive

• Calendar remaining stuck in a refreshing state when the device is idle for a certain amount of time

• Prioritize matching an alias with same name as in To field when replying
• Editing a recurring calendar event since the last update
• Selected date in the calendar sidebar not appearing as selected
• Calendar event meeting provider image broken
• Calendar Agenda view not showing the current date first

Now offers a way to load the past day events on demand for the current month