FAQ

Workflows

Can I automatically remove closed conversations from my Inbox?
Can I automatically watch (follow) conversations where I'm mentioned by a colleague?
Can I send a reply without closing a conversation?
Can I trigger a series of actions from the user interface?
Can the read/seen state be shared with my colleagues?
How can I balance my team's workload?
How can I give access someone to a conversation without moving it to their inbox?
How can I schedule an auto follow-up email?
How can I stop receiving email notifications when I'm assigned or mentioned?
I'm missing @mentions, sometimes they are not in my Inbox?
Is it possible to use ticket numbers, like in an help desk?
What is all at once assignment?
What is least busy assignment?
What is randomly assignment?
What is round-robin assignment?
Why are my conversations closed when I archive them from my inbox?
Why is the archive box icon button not closing in the inbox?

Assignment

Can I assign someone to a conversation when I tag them in the chat?
Can I auto-assign emails to the sender?
Can conversations be removed from my Inbox when closed by a colleague?
What will the assigned filter show?

Team inboxes

Can I share an email address with multiple teams?
How can a conversation be manually moved to a team inbox?
How to open team sub-mailboxes (Assigned to others, Sent, etc)?
Is there a unified view of all my team inboxes?
What happens if the same email is sent to multiple team inboxes?
What happens when an email is sent to multiple team inboxes?

Can’t find your answer?

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