Conversations

Conversations are where collaboration takes place in Missive. They bring together messages from different sources like email, SMS, live chat, and social media into a single workspace where your team can communicate and take action.

What is a conversation?

A conversation can contain:

• Messages from external contacts (email, SMS, social media)

• Internal comments between teammates

• Drafts being prepared

• Tasks and assignments

• Labels and organization

Conversations in your unified inbox

In the screenshot above:

1. An email with comments from coworkers

2. A scoped chat about a social media campaign

3. An email with tasks assigned to coworkers

4. A labeled email with tasks assigned to you

Shared vs private conversations

Conversations can be shared with your team or kept private to you. Emails received on shared accounts are automatically shared with the team, while emails on personal accounts stay private until you choose to share them.

How to tell if a conversation is shared

1. In the conversation list shared conversations have a colored border

2. Inside a conversation avatars at the top show who has access

The "Grocery List" conversation has no border, it is private

This conversation is shared with everyone whose avatar appears

Private conversations

When no avatars appear, the conversation is private. Only you can see it. You can share it at any time by @mentioning someone or using the Add people menu.

Learn more

• Collaboration — Mentions, sharing, read receipts, and watching

• Internal chat — Comments, chat rooms, and team spaces

• Drafts — Collaborative email writing

• Snoozing — Defer conversations until later

• Merging — Combine related conversations into one

• Conversations FAQ — Common questions and answers