# Connected accounts

Missive is the best email client for teams. But communication happens everywhere - SMS, WhatsApp, Instagram, voice calls, and more. Connect all your accounts to handle every conversation in one place.

## Account types

### Email accounts

Email is Missive's primary focus. Connect any email provider with full two-way sync, labels, calendar integration, and team collaboration.

* [Gmail / Google Workspace](https://missiveapp.com/docs/core-features/connected-accounts/email-accounts/gmail-google-workspace)
* [Outlook / Office 365](https://missiveapp.com/docs/core-features/connected-accounts/email-accounts/outlook-office-365)
* [Microsoft Exchange](https://missiveapp.com/docs/core-features/connected-accounts/email-accounts/microsoft-exchange)
* [iCloud](https://missiveapp.com/docs/core-features/connected-accounts/email-accounts/icloud)
* [IMAP](https://missiveapp.com/docs/core-features/connected-accounts/email-accounts/imap)

### Other channels

Beyond email, Missive connects to SMS, social, voice, live chat, and custom channels.

* [SMS](https://missiveapp.com/docs/core-features/connected-accounts/other-channels/sms)
* [WhatsApp](https://missiveapp.com/docs/core-features/connected-accounts/other-channels/whatsapp)
* [Social](https://missiveapp.com/docs/core-features/connected-accounts/other-channels/social)
* [Voice](https://missiveapp.com/docs/core-features/connected-accounts/other-channels/voice)
* [Live Chat](https://missiveapp.com/docs/core-features/connected-accounts/other-channels/live-chat)
* [Custom channels](https://missiveapp.com/docs/core-features/connected-accounts/other-channels/custom-channels)

## How to connect an account

{% stepper %}
{% step %}
**Open Settings**

Go to **Settings** > **Accounts** and click **Add account**.

{% hint style="info" %}
To open Settings, click your avatar in the bottom-left corner of the sidebar, then **Settings** (or press <kbd>⌘,</kbd>).
{% endhint %}
{% endstep %}

{% step %}
**Select account type**

Choose **Email** for email providers or **Others** for SMS, social, voice, and chat.
{% endstep %}

{% step %}
**Configure import and sharing**

For email accounts, choose how much history to import (1 month to all).

For all account types, decide if this is a personal or shared account:

* **Personal account:** Private, only you see messages
* **Shared account:** Messages visible to selected users or teams
  {% endstep %}

{% step %}
**Connect**

For OAuth providers (Gmail, Outlook, Facebook, etc.), sign in and grant permissions. For IMAP or API-based accounts, enter your credentials.
{% endstep %}
{% endstepper %}

## Personal vs Shared accounts

Any account type can be personal or shared. You choose when you connect it.

### Personal accounts

Private accounts that only you can access. Conversations go to your Inbox unless you explicitly share them.

<div data-with-frame="true"><figure><img src="https://3242897856-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1If7JwIQhfz5wGM9LiIU%2Fuploads%2Fgit-blob-f5aad6147aeb88cefe6f3051d330fcac25c26384%2Fguides-personal_accounts.png?alt=media" alt="Examples of personal accounts"><figcaption><p>Personal accounts in <strong>Settings > Accounts</strong></p></figcaption></figure></div>

### Shared accounts

Accounts shared with users and teams in your organization. Your support email, your company's WhatsApp Business number, your shared Messenger account. Everyone with access sees new messages and can collaborate.

<div data-with-frame="true"><figure><img src="https://3242897856-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1If7JwIQhfz5wGM9LiIU%2Fuploads%2Fgit-blob-0d20f26a82b7f8a527a041c6f71c5f916df1e8a5%2Fguides-shared_accounts.png?alt=media" alt="Examples of shared accounts"><figcaption><p>Shared accounts in <strong>Settings > Accounts</strong></p></figcaption></figure></div>

Learn more about [sharing options](https://missiveapp.com/docs/core-features/connected-accounts/sharing-options) including Team Inboxes and delivery modes.

## Common scenarios

See [Common scenarios](https://missiveapp.com/docs/core-features/connected-accounts/common-scenarios) for step-by-step guides on:

* Sharing all emails in an account
* Sharing only specific aliases
* Setting up Google Groups
* Ad-hoc collaboration via mentions
* Selective auto-sharing with Rules


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