Connected accounts

Connect email, SMS, WhatsApp, social media, live chat, and voice to Missive.

Missive is the best email client for teams. But communication happens everywhere - SMS, WhatsApp, Instagram, voice calls, and more. Connect all your accounts to handle every conversation in one place.

Account types

Email accounts

Email is Missive's primary focus. Connect any email provider with full two-way sync, labels, calendar integration, and team collaboration.

• Gmail / Google Workspace

• Outlook / Office 365

• Microsoft Exchange

• iCloud

• IMAP

Other channels

Beyond email, Missive connects to SMS, social, voice, live chat, and custom channels.

• SMS

• WhatsApp

• Social

• Voice

• Live Chat

• Custom channels

How to connect an account

1

Open Settings

Go to Settings > Accounts and click Add account.

To open Settings, click your avatar at the top of the sidebar, then Settings (or press ⌘,).

2

Select account type

Choose Email for email providers or Others for SMS, social, voice, and chat.

3

Configure import and sharing

For email accounts, choose how much history to import (1 month to all).

For all account types, decide if this is a personal or shared account:

• Personal account: Private, only you see messages

• Shared account: Messages visible to selected users or teams

4

Connect

For OAuth providers (Gmail, Outlook, Facebook, etc.), sign in and grant permissions. For IMAP or API-based accounts, enter your credentials.

Personal vs Shared accounts

Any account type can be personal or shared. You choose when you connect it.

Personal accounts

Private accounts that only you can access. Conversations go to your Inbox unless you explicitly share them.

Personal accounts in Settings > Accounts

Shared accounts

Accounts shared with users and teams in your organization. Your support email, your company's WhatsApp Business number, your shared Messenger account. Everyone with access sees new messages and can collaborate.

Shared accounts in Settings > Accounts

Learn more about sharing options including Team Inboxes and delivery modes.

Common scenarios

See Common scenarios for step-by-step guides on:

• Sharing all emails in an account

• Sharing only specific aliases

• Setting up Google Groups

• Ad-hoc collaboration via mentions

• Selective auto-sharing with Rules