Organization settings
Configure your organization's name, avatar, behavior, and policies. Most settings require Owner or Admin permissions.
General
Organization name
Your organization name appears in the sidebar and organization switcher. Owners and Admins can change it at any time.
Organization avatar
Upload a custom avatar to identify your organization in the sidebar and switcher. Click Replace to upload a new image or Remove to delete it.
Personal options
These settings are personal and only affect your own experience. All members can update them, not just Owners and Admins.
Conversations color
Choose a color to identify conversations from this organization. Helpful when you're a member of multiple organizations.
Assignment behavior
Control what happens to conversations in your Inbox when they're closed or assigned to someone else:
Keep in my Inbox - Conversations stay in your Inbox even after being closed or reassigned
Remove from my Inbox - Conversations automatically leave your Inbox when closed or assigned to others
Organization options
These settings apply organization-wide and affect all members. Only Owners and Admins can change them.
Display name format
Control how team member names appear throughout Missive - in conversation participants, assignments, comments, and mentions.
Available formats:
Short name - First name only (John)
Full name - First and last name (John Smith)
First name & Last initial - First name with last name initial (John S.)
First initial & Last name - First initial with last name (J. Smith)
When multiple members share the same name in a format, Missive automatically adds more detail to distinguish them. For example, if you choose "Short name" but have two members named "John", they'll appear as "John S." and "John P."
Email sent to multiple teams
When the same email is received in multiple team inboxes:
Have a copy in each team inbox - Creates separate conversations in each team
Have a single conversation in one team inbox - Creates one conversation in a single team to avoid duplication
Restrictions
Business plan feature. Restrict certain actions to Owners and Admins only.
Restrict responses management to admins
When enabled, only Owners and Admins can create, edit, or delete canned responses. Regular members can still use existing responses but can't manage them.
Restrict user name and avatar management to admins
When enabled, only Owners and Admins can change user names and avatars. Members can't update their own profile information.
Schedule
Business hours
Set your organization's working hours and timezone. Missive uses business hours to calculate Reply time and First reply time in analytics, excluding weekends and after-hours.
Click Add time spans to create multiple time ranges for a single day. For example, you might set 9:00 AM - 12:00 PM and 1:00 PM - 5:00 PM to account for lunch breaks.
Inactivity period
Set how long before a conversation is considered inactive. Missive uses this to segment long conversations in analytics, counting people who reuse old threads for new inquiries as New conversations instead of continuing old ones.
Default: 7 days Range: 5 minutes to 31 days
Delete organization
Remove your organization and all associated data including conversations, drafts, comments, and attachments. This action is permanent and can't be undone.
Related
Roles - Learn about Owner, Admin, and Member permissions
SAML and SSO - Configure single sign-on for your organization
Team Inboxes - Set up shared team workspaces
Last updated