# Organization settings Configure your organization's name, avatar, behavior, and policies. Most settings require Owner or Admin permissions. {% hint style="info" %} Access organization settings from **Settings** → **Organizations** → Select your organization {% endhint %} ## General ### Organization name Your organization name appears in the sidebar section header for this organization. Owners and Admins can change it at any time. ### Organization avatar Upload a custom avatar to identify your organization in the sidebar. Click **Replace** to upload a new image or **Remove** to delete it. ## Personal options These settings are personal and only affect your own experience. All members can update them, not just Owners and Admins. ### Conversations color Choose a color to identify conversations from this organization. Helpful when you're a member of multiple organizations. ### Assignment behavior Control what happens to conversations in your Inbox when they're closed or assigned to someone else: * **Keep in my Inbox** - Conversations stay in your Inbox even after being closed or reassigned * **Remove from my Inbox** - Conversations automatically leave your Inbox when closed or assigned to others ## Organization options These settings apply organization-wide and affect all members. Only Owners and Admins can change them. ### Display name format Control how team member names appear throughout Missive - in conversation participants, assignments, comments, and mentions. **Available formats:** * **Short name** - First name only (John) * **Full name** - First and last name (John Smith) * **First name & Last initial** - First name with last name initial (John S.) * **First initial & Last name** - First initial with last name (J. Smith) When multiple members share the same name in a format, Missive automatically adds more detail to distinguish them. For example, if you choose "Short name" but have two members named "John", they'll appear as "John S." and "John P." ### Email sent to multiple teams When the same email is received in multiple team inboxes: * **Have a copy in each team inbox** - Creates separate conversations in each team * **Have a single conversation in one team inbox** - Creates one conversation in a single team to avoid duplication ## Restrictions Business plan feature. Restrict certain actions to Owners and Admins only. ### Restrict responses management to admins When enabled, only Owners and Admins can create, edit, or delete canned responses. Regular members can still use existing responses but can't manage them. ### Restrict user name and avatar management to admins When enabled, only Owners and Admins can change user names and avatars. Members can't update their own profile information. ## Schedule ### Business hours Set your organization's working hours and timezone. Missive uses business hours to calculate **Reply time** and **First reply time** in analytics, excluding weekends and after-hours. Click **Add time spans** to create multiple time ranges for a single day. For example, you might set 9:00 AM - 12:00 PM and 1:00 PM - 5:00 PM to account for lunch breaks. {% hint style="info" %} Individual teams can override these organization-wide business hours with their own settings. This is useful for teams in different time zones. See [Creating a team](/docs/core-features/team-inboxes/creating-a-team-space.md). {% endhint %} ### Inactivity period Set how long before a conversation is considered inactive. Missive uses this to segment long conversations in analytics, counting people who reuse old threads for new inquiries as **New conversations** instead of continuing old ones. **Default:** 7 days **Range:** 5 minutes to 31 days ## Delete organization Remove your organization and all associated data including conversations, drafts, comments, and attachments. This action is permanent and can't be undone. ## Related * [Roles](/docs/administration/roles.md) - Learn about Owner, Admin, and Member permissions * [SAML and SSO](/docs/administration/saml-and-sso.md) - Configure single sign-on for your organization * [Team Inboxes](/docs/core-features/team-inboxes.md) - Set up shared team workspaces --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://missiveapp.com/docs/administration/organization-settings.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.