# Organization settings

Configure your organization's name, avatar, behavior, and policies. Most settings require Owner or Admin permissions.

{% hint style="info" %}
Access organization settings from **Settings** → **Organizations** → Select your organization
{% endhint %}

## General

### Organization name

Your organization name appears in the sidebar section header for this organization. Owners and Admins can change it at any time.

### Organization avatar

Upload a custom avatar to identify your organization in the sidebar. Click **Replace** to upload a new image or **Remove** to delete it.

## Personal options

These settings are personal and only affect your own experience. All members can update them, not just Owners and Admins.

### Conversations color

Choose a color to identify conversations from this organization. Helpful when you're a member of multiple organizations.

### Assignment behavior

Control what happens to conversations in your Inbox when they're closed or assigned to someone else:

* **Keep in my Inbox** - Conversations stay in your Inbox even after being closed or reassigned
* **Remove from my Inbox** - Conversations automatically leave your Inbox when closed or assigned to others

## Organization options

These settings apply organization-wide and affect all members. Only Owners and Admins can change them.

### Display name format

Control how team member names appear throughout Missive - in conversation participants, assignments, comments, and mentions.

**Available formats:**

* **Short name** - First name only (John)
* **Full name** - First and last name (John Smith)
* **First name & Last initial** - First name with last name initial (John S.)
* **First initial & Last name** - First initial with last name (J. Smith)

When multiple members share the same name in a format, Missive automatically adds more detail to distinguish them. For example, if you choose "Short name" but have two members named "John", they'll appear as "John S." and "John P."

### Email sent to multiple teams

When the same email is received in multiple team inboxes:

* **Have a copy in each team inbox** - Creates separate conversations in each team
* **Have a single conversation in one team inbox** - Creates one conversation in a single team to avoid duplication

## Restrictions

Business plan feature. Restrict certain actions to Owners and Admins only.

### Restrict responses management to admins

When enabled, only Owners and Admins can create, edit, or delete canned responses. Regular members can still use existing responses but can't manage them.

### Restrict user name and avatar management to admins

When enabled, only Owners and Admins can change user names and avatars. Members can't update their own profile information.

## Schedule

### Business hours

Set your organization's working hours and timezone. Missive uses business hours to calculate **Reply time** and **First reply time** in analytics, excluding weekends and after-hours.

Click **Add time spans** to create multiple time ranges for a single day. For example, you might set 9:00 AM - 12:00 PM and 1:00 PM - 5:00 PM to account for lunch breaks.

{% hint style="info" %}
Individual teams can override these organization-wide business hours with their own settings. This is useful for teams in different time zones. See [Creating a team](https://missiveapp.com/docs/core-features/team-inboxes/creating-a-team-space).
{% endhint %}

### Inactivity period

Set how long before a conversation is considered inactive. Missive uses this to segment long conversations in analytics, counting people who reuse old threads for new inquiries as **New conversations** instead of continuing old ones.

**Default:** 7 days **Range:** 5 minutes to 31 days

## Delete organization

Remove your organization and all associated data including conversations, drafts, comments, and attachments. This action is permanent and can't be undone.

## Related

* [Roles](https://missiveapp.com/docs/administration/roles) - Learn about Owner, Admin, and Member permissions
* [SAML and SSO](https://missiveapp.com/docs/administration/saml-and-sso) - Configure single sign-on for your organization
* [Team Inboxes](https://missiveapp.com/docs/core-features/team-inboxes) - Set up shared team workspaces