# Integrations
Integrations connect Missive to external tools. They appear as sidebar panels next to conversations, showing relevant data from your CRM, project management tool, or other business apps.
{% hint style="info" %}
Integrations require the **Productive** or **Business** plan. [See pricing](https://missiveapp.com/pricing).
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## How integrations work
When you open a conversation, integrations pull data based on the contact's email address or phone number. For example:
* **CRM integrations** (HubSpot, Pipedrive, Salesforce) show deal history and contact info
* **Project management** (Asana, Trello, Todoist) let you create tasks from conversations
* **E-commerce** (Shopify) displays customer order history
Some integrations also add actions to the command bar or message menus.
## Adding an integration
1. Go to **Settings** > **Integrations**.
2. Find and select the integration you'd like to add.
3. Click **Add to Missive** and follow the steps to authorize access.
4. Choose visibility: keep it private, or share with your team or organization.
{% hint style="info" %}
To open Settings, click your avatar in the bottom-left corner of the sidebar, then **Settings** (or press ⌘,).
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## Personal vs organization integrations
**Personal integrations** are visible only to you.
**Organization integrations** (shared with your team) make the integration available to everyone in your organization. Any member can add organization-level integrations.
## Available integrations
| Integration | Category | Link | FAQ |
| ---------------------- | -------------------- | --------------------------------------------------------------------- | ------------------------------------------------------------------- |
| **OpenAI** | AI | [Setup](https://missiveapp.com/docs/ai/setup/openai) | [FAQ](https://missiveapp.com/docs/ai/using-ai/faq#openai) |
| **Anthropic Claude** | AI | [Setup](https://missiveapp.com/docs/ai/setup/anthropic) | [FAQ](https://missiveapp.com/docs/ai/using-ai/faq#anthropic-claude) |
| **Google Gemini** | AI | [Setup](https://missiveapp.com/docs/ai/setup/gemini) | [FAQ](https://missiveapp.com/docs/ai/using-ai/faq#google-gemini) |
| **Integrately** | AI & Automations | [Learn more](https://missiveapp.com/integrations/integrately) | |
| **Make** | AI & Automations | [Learn more](https://missiveapp.com/integrations/make) | |
| **Relay.app** | AI & Automations | [Learn more](https://missiveapp.com/integrations/relay) | |
| **Zapier** | AI & Automations | [Learn more](https://missiveapp.com/integrations/zapier) | [FAQ](https://missiveapp.com/docs/advanced-features/faq#zapier) |
| **Close** | Sales CRM | [Learn more](https://missiveapp.com/integrations/close) | |
| **Daylite** | Sales CRM | [Learn more](https://missiveapp.com/integrations/daylite) | |
| **FullContact** | Sales CRM | [Learn more](https://missiveapp.com/integrations/full-contact-enrich) | |
| **HubSpot** | Sales CRM | [Learn more](https://missiveapp.com/integrations/hubspot) | [FAQ](https://missiveapp.com/docs/advanced-features/faq#hubspot) |
| **Pipedrive** | Sales CRM | [Learn more](https://missiveapp.com/integrations/pipedrive) | [FAQ](https://missiveapp.com/docs/advanced-features/faq#pipedrive) |
| **Salesforce** | Sales CRM | [Learn more](https://missiveapp.com/integrations/salesforce) | |
| **Aircall** | Communication | [Learn more](https://missiveapp.com/integrations/aircall) | |
| **Dialpad** | Communication | [Learn more](https://missiveapp.com/integrations/dialpad) | [FAQ](https://missiveapp.com/docs/advanced-features/faq#dialpad) |
| **Giphy** | Communication | [Learn more](https://missiveapp.com/integrations/giphy) | |
| **Missive video call** | Communication | [Learn more](https://missiveapp.com/integrations/video-chat) | |
| **Zoom** | Communication | [Learn more](https://missiveapp.com/integrations/zoom) | |
| **Dropbox** | File management | [Learn more](https://missiveapp.com/integrations/dropbox) | |
| **Google Drive** | File management | [Learn more](https://missiveapp.com/integrations/google-drive) | |
| **Asana** | Project management | [Learn more](https://missiveapp.com/integrations/asana) | [FAQ](https://missiveapp.com/docs/advanced-features/faq#asana) |
| **ClickUp** | Project management | [Learn more](https://missiveapp.com/integrations/clickup) | |
| **Todoist** | Project management | [Learn more](https://missiveapp.com/integrations/todoist) | [FAQ](https://missiveapp.com/docs/advanced-features/faq#todoist) |
| **Trello** | Project management | [Learn more](https://missiveapp.com/integrations/trello) | |
| **ChargeDesk** | E-commerce & Billing | [Learn more](https://missiveapp.com/integrations/chargedesk) | |
| **Shopify** | E-commerce & Billing | [Learn more](https://missiveapp.com/integrations/shopify) | [FAQ](https://missiveapp.com/docs/advanced-features/faq#shopify) |
| **GitHub** | Engineering | [Learn more](https://missiveapp.com/integrations/github) | |
| **Retool** | Engineering | [Learn more](https://missiveapp.com/integrations/retool) | |
| **Custom MCP** | MCP / AI | [Setup](#mcp-integrations) | |
Need something custom? See [Build your own](https://missiveapp.com/docs/advanced-features/integrations/build-your-own).
## MCP integrations
Missive supports [Model Context Protocol (MCP)](https://modelcontextprotocol.io/) integrations. MCP is an open standard that lets AI models connect to external tools and data sources. Connecting an MCP integration gives Missive's AI access to the tools that integration exposes.
### Adding a custom MCP integration
Go to **Settings** > **Integrations** > **Custom MCP** and fill in:
* **Name** - a label for this integration
* **Server URL** - the `https://` URL of your MCP integration
* **Authentication** - choose one:
* **No authentication** - for public or locally trusted servers
* **Bearer Token** - paste a static token
* **OAuth 2.0** - Missive opens an authorization flow after you add the server; optionally provide a Client ID and Client Secret under **Advanced settings**
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Only add MCP integrations from developers you trust. Missive has no control over the tools an integration exposes or what it does with the data it receives.
{% endhint %}
### Built-in MCP integrations
The integrations panel also includes built-in MCP integrations. Browse them under the **MCP** category in **Settings** > **Integrations**.
See [MCP integrations](https://missiveapp.com/docs/ai/using-ai/mcp-integrations) for the current integrations, tool coverage, and example use cases.
## Next steps
* [Set up AI](https://missiveapp.com/docs/ai/setup) -- connect OpenAI, Anthropic Claude, or Google Gemini
* [Use the AI assistant](https://missiveapp.com/docs/ai/using-ai/assistant) for drafts, summaries, and translations
* Learn about [AI Rules](https://missiveapp.com/docs/advanced-features/rules/ai-rules) to automate AI actions on incoming messages
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