Feature overview

Single Sign-On

Single Sign-On (SSO) allows a business and its employees to log in to various web applications without the need for multiple usernames and passwords.

Missive supports Single Sign-On (SSO) using any SAML-based identity provider (IdP).

Note Single Sign-On can only be enabled by admins and owners of organizations subscribed to the Enterprise plan. See pricing page.
Logging in to Missive with Azure Active Directory enabled
Logging in to Missive with Azure Active Directory enabled

Here are setup guides for common identity providers:

How to log in to Missive when SSO is enabled?

There are two different methods to log in to Missive when SSO is enabled.

Identity provider dashboard

Browse to your identity provider user page, and there, if Missive is set up correctly, you will find a Missive app icon you can click to log in directly.

Log in from your Office 365 dashboard
Log in from your Office 365 dashboard

This method only works for the web version of Missive. Use the next method to log in to Missive on your phone or desktop app.

Missive SSO login page

  1. On the application login page, select Login with SSO.

  2. Enter your organization’s Login keyword; if you don’t know it, ask an admin.

  3. In your identity provider authentication window, log in with your username and password, or click your account if you are already logged in.

Can I enable Single Sign-On just for a few users?

No, Single Sign-On can only be enabled at the organization level and requires all users to authenticate using the entry point.

Can I log in to Missive if Single Sign-On was misconfigured?

No, users cannot log in using their previous username and password once Single Sign-on is enabled. It’s essential to test the Single Sign-On setup without logging out of your current session; you should test the login process from a different browser or a private window.

Last updated on March 22, 2022

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