Help Center

How can we help you?

FAQ

Can I be part of multiple organizations?

Missive was built from the ground up to support multiple organizations per account. So yes, you can use it in multiple contexts.

How secure is Missive?

Every connection between Missive clients and our servers is encrypted using the Transport Layer Security standard (TLS). This also applies to connections between our servers and your mail server(s).

Why doesn’t Missive work in Safari’s private browsing mode?

Safari doesn’t allow data to be written in localStorage while in private browsing mode. Among other things, Missive uses localStorage to store your session token and identify requests to our server.

What does the arrow icon next to my name mean?

It means there is a new Missive version available. To update, click the arrow then Update to latest version.

Update js app

Emails

My company does not use Google Apps. Can we use Missive?

Yes, we support most IMAP servers, this includes Office 365, iCloud, Outlook.com, etc.

Can I import more than one email account?

As a full-featured email client, Missive supports multiple email accounts so you can use it both for work and personal email.

Are my email actions synced to back to my mail server?

Of course, but with one exception: drafts being collaboratively editable in Missive, they are not synced back to each collaborator’s Drafts folder.

Will my personal emails be shared with my coworkers?

No, your coworkers will never see your personal emails by default. You can choose to grant them access to your account or invite them on a per-conversation basis.

Mac app

I cannot set Missive as my default email client.

Since the OS X El Capitan update, many users are unable to change their default email application. See this thread on Apple’s forums for a workaround.

How can I update the app?

To update the app, click Missive in the menu bar then Check for updates…

Update mac app

Pricing

Can I get unlimited history if I use Missive alone?

Yes, but first you will need to create an organization in your Missive settings. In the Billing tab of this newly created organization you will be able to upgrade to a paying plan.

Can’t find your answer?

Contact us at support@missiveapp.com