Help Center
How can we help you?
“ It's awesome how fast you guys react to issues and actually try to fix them. We've got more SAAS contracts but you guys are definitely the best. ”— Roel van der Zanden, VDZ trading BV
Guides
FAQ
Can I be part of multiple organizations?
Missive was built from the ground up to support multiple organizations per account. So yes, you can use it in multiple contexts.
How secure is Missive?
Every connection between Missive clients and our servers is encrypted using the Transport Layer Security standard (TLS). This also applies to connections between our servers and your mail server(s).
Why doesn’t Missive work in Safari’s private browsing mode?
Safari doesn’t allow data to be written in localStorage while in private browsing mode. Among other things, Missive uses localStorage to store your session token and identify requests to our server.
Emails
My company does not use Google Apps. Can we use Missive?
Yes, we support most IMAP servers, this includes Office 365, iCloud, Outlook.com, etc.
Can I import more than one email account?
As a full-featured email client, Missive supports multiple email accounts so you can use it both for work and personal email.
Are my email actions synced to back to my mail server?
Of course, but with one exception: drafts being collaboratively editable in Missive, they are not synced back to each collaborator’s Drafts folder.
Will my personal emails be shared with my coworkers?
No, your coworkers will never see your personal emails by default. You can choose to grant them access to your account or invite them on a per-conversation basis.
Mac app
I cannot set Missive as my default email client.
Since the OS X El Capitan update, many users are unable to change their default email application. See this thread on Apple’s forums for a workaround.
How can I update the app?
To update the app, click Missive in the menu bar then Check for updates…
Pricing
Can I get unlimited history if I use Missive alone?
Yes, but first you will need to create an organization in your Missive settings. In the Billing tab of this newly created organization, you will be able to upgrade to a paying plan.
Can my invoice show a VAT number? 🇪🇺
Yes, just send us an email at info@missiveapp.com with your VAT number and full address.
Do you charge in C$ for Canadian customers? 🇨🇦
No, although we are a Canadian company all our prices are in US$.
Why do you charge for Twitter but not for Facebook and Twilio accounts?
Twitter charges a monthly fee to subscribe to your tweets and direct messages. Facebook and Twilio do not charge us to access your content.
What happens to emails received before the history limit on the free and starter plan?
Your full email history always remains available on your Gmail, Office 365, or IMAP account.
If you ever raise your prices will you grandfather existing customers?
Yes, existing customers will be able to keep using Missive for the same price. Some new features might not be available to those on a grandfathered plan.