Help Center
How can we help you?
Guides
“ It's awesome how fast you guys react to issues and actually try to fix them. We've got more SAAS contracts but you guys are definitely the best. ”— Roel van der Zanden, VDZ trading BV
FAQ See more
Can I be part of multiple organizations?
Missive was built from the ground up to support multiple organizations per account. So yes, you can use it in multiple contexts.
Why doesn’t Missive work in Safari’s private browsing mode?
Safari doesn’t allow data to be written in localStorage while in private browsing mode. Among other things, Missive uses localStorage to store your session token and identify requests to our server.
How secure is Missive?
Please visit our dedicated Security page for more information.
Emails
My company does not use Google Apps. Can we use Missive?
Yes, we support most IMAP servers, this includes Office 365, iCloud, Outlook.com, etc.
Can I import more than one email account?
As a full-featured email client, Missive supports multiple email accounts so you can use it both for work and personal email.
Are my email actions synced to back to my mail server?
Of course, but with one exception: drafts being collaboratively editable in Missive, they are not synced back to each collaborator’s Drafts folder.
Will my personal emails be shared with my coworkers?
No, your coworkers will never see your personal emails by default. You can choose to grant them access to your account or invite them on a per-conversation basis.
Mac app
I cannot set Missive as my default email client.
Since the OS X El Capitan update, many users are unable to change their default email application. See this thread on Apple’s forums for a workaround.
How can I update the app?
To update the app, click Missive in the menu bar then Check for updates…
Pricing
How to upgrade to a paid plan?
You must be the owner of an organization. Open your Organizations settings on the Billing tab and choose your subscription plan. Upgrading must be done on a computer; it is not available on mobile.
Do you charge in C$ for Canadian customers? 🇨🇦
No, although we are a Canadian company all our prices are in US$.
Why do you charge for Twitter but not for Facebook and Twilio accounts?
Twitter charges a monthly fee to subscribe to your tweets and direct messages. Facebook and Twilio do not charge us to access your content.
How does the history limitation work?
Emails and chat comments older than your plan’s history limit are hidden from the interface and replaced by a message suggesting you upgrade. Nothing is deleted from Missive and your full email history always remains available on Gmail, Office 365, or IMAP.
Will existing customers be exempted from price raises?
Yes, existing customers will be able to keep using Missive for the same price. Some new features might not be available to those on a grandfathered plan.
