This Privacy Policy describes how Missive, owned and operated by Heliom inc. (collectively, “Missive”, “Heliom”, “we”, “us”, or “our”), collects, uses, secures and shares data collected from users (“Users”) of the Missive application (“App”). The “App” means all websites, products and services offered by us, including without limitation missiveapp.com, mail.missiveapp.com and downloadable applications offered at missiveapp.com/download.
For Users only browsing our website (missiveapp.com), we collect the following anonymous information:
In addition, we collect the following information from Users who register to the App:
We collect personal data from Users only if they voluntarily submit such data to us. Users can always refuse to supply personal data, although this may prevent them from using related App features.
Missive does not sell personal data to third parties or use it for marketing purposes or for serving advertisements. We collect data for the sole purpose of providing an App that lets Users manage the data in question. We have no interest in collecting non-anonymized data from anyone who isn’t a registered User of the App.
We will not transfer any Users' data to others unless doing so is necessary to provide and improve the App’s functionality, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
Examples of how we use collected data to offer App functionality include:
In addition to providing our App’s main functionality, we may use Users personal data for the following purposes:
Personal data helps us respond to customer service requests and support needs more efficiently.
We may use data in aggregate to understand how our Users as a group use the services and resources provided on our App.
We may use feedback Users provide to improve our products and services.
Credit card data is stored to facilitate recurring payments of subscriptions to the App. Credit card data is stored for the whole duration of Users subscriptions. The storage or credit card data is implemented by our payment service provider, Stripe.
We may use email addresses to send Users' data and updates pertaining to their usage of the App. It may also be used to respond to their inquiries, questions, and/or other requests.
Missive’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Missive being a collaborative application, Users' data is stored on our servers. This allows Users to access their data from different devices or locations and also to easily share their data with other Users.
We do not allow humans to read Users personal data, unless:
We do not sell, trade, or rent Users personal data to others. We may use third-party service providers to help us operate our business and the App or administer activities on our behalf; these companies are authorized to use Users personal data only as necessary to provide these services to us:
All third-party providers described above are listed as subprocessors on our GDPR page.
Users have the right to access, correct and delete their personal data at any time. Please refer to How to delete my Missive user account? for a detailed self-served process to delete all your personal data from Missive.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Users personal data, username, password, transaction information and data stored on our App.
Sensitive and private data exchange between the App and its Users happens over a TLS secured communication channel (also known as SSL) and is encrypted and protected with digital signatures.
You can read more about our security practices here.
Our App uses cookies and similar technologies to keep Users logged in, remember their preferences and identify connected devices for security purposes. By using our App, you agree that we can place cookies or similar files on your computer or device. Users may choose to set their web browser to refuse cookies, but this will cause parts of the App to not function properly.
If Users register to our App or our mailing list, we may send them emails about company news, updates, related product or service information, etc. Users always have the right to opt out of these email communications.
We may update this Privacy Policy at any time. The “Last updated” note on this page indicates when it was last revised. Any changes will be effective from the time of publication of the new Privacy Policy. We encourage Users to regularly check this page for any changes to stay informed about how we are helping to protect the personal data we collect. We will notify Users by emails should any significant changes be made to this Privacy Policy.
By using this App, Users signify their acceptance of this policy. If Users do not agree to this policy, they should not use our App. Users continued use of the App following the posting of changes to this policy will be deemed their acceptance of those changes.
Missive is fully compliant with the European Union GDPR privacy law. To learn more or to request a Data Processing Agreement, visit this page.
If you have any questions about this Privacy Policy, the practices of the App, or your dealings with this App, please contact us at info@missiveapp.com.
Heliom inc. is located at:
520 boulevard Charest Est, suite 320
Quebec QC, Canada
G1K 3J3