This glossary provides definitions for terms you may encounter while using Missive.
A
Activity Room
Room that displays calendar alerts and shows finalized export files ready for download.
Analytics
Provides insights and data about messaging activities, including metrics on usage patterns, response times, and team performance.
API Access
Allows developers to integrate with Missive’s platform, enabling customization and automation using Missive's API.
Archiving
Allows for the storage of conversations without deleting them, helping to keep the inbox clean while retaining access to past communications.
Assignment
The process of designating a conversation to specific team members, ensuring that the right people are tasked with responding or taking action.
Attachments
Files that are added to emails or messages, which can be documents, images, or other media to support communication.
Auto-Reply
Automated responses sent to received messages, useful for acknowledging receipt or informing senders of absence.
B
Batch Actions
Allows users to apply actions such as archiving, deleting, or labeling to multiple conversations at once, enhancing productivity.
C
Calendar Integration
Synchronization with calendar applications to manage events and appointments directly within Missive, improving scheduling and time management.
Canned Responses
Pre-written responses saved for quick replies to common inquiries, increasing efficiency and consistency in communication.
Closing
The action of marking a conversation as resolved or completed, helping to clarify which threads require attention and which are done.
Collaborative Writing
Features that allow multiple users to edit and compose messages simultaneously, improving teamwork and document preparation.
Comments
Internal notes added within a conversation that are visible only to team members, facilitating private discussions and collaboration.
Contacts
A database of people and companies stored within Missive, including information like email addresses, phone numbers, and relevant notes.
Conversation Link
A shareable URL that directs to a specific conversation, making it easy to reference or bring others into a discussion.
Conversation Splitting
The ability to divide a conversation into separate threads when topics diverge, maintaining clarity and organization.
Conversation Threads
A series of linked messages within a conversation, providing continuity and context to the discussion.
Conversation Events
Logs of user activities detailing who did what and when.
Conversations
Conversations are versatile places that allow users to collaborate around different message sources like email, SMS, live chat, and more.
D
Data Export
The ability to download data from Missive for backup or analysis purposes.
Drafts
Messages that are composed but not yet sent, saved within Missive for further editing or sending at a later time.
E
Email Aliases
Alternative email addresses linked to a user’s main account, allowing sending from different identities for various purposes.
Email Bouncing
Process where emails are returned to the sender due to issues like incorrect email addresses or server problems.
Email Distribution Lists
Groups created to send emails to multiple recipients at once, useful for newsletters or team updates.
Email Encryption
Security feature that protects the contents of emails from being read by unauthorized parties.
Email Forwarding
Redirection of emails to another email address.
Events
Scheduled activities or reminders that can be created within Missive, helping to organize and plan day-to-day activities.
F
Filters
Tools used to sort and view conversations based on specific criteria like sender, date, or keywords, aiding in managing large volumes of messages.
G
Google Group
A Google Group is a service from Google that allows users to create and participate in forums and email-based groups for discussions and communication.
I
Integrations
The connection of third-party services with Missive to improve functionality, such as linking CRM systems, project management tools, or other apps.
Inline Images
Images displayed directly within the body of an email or message, improving the clarity and appeal of communications.
K
Keyboard Shortcuts
Key combinations that provide a faster way to perform common tasks in Missive, boosting efficiency and speed.
L
Labels
Customizable tags applied to conversations for easy categorization and retrieval, helping users organize their communications.
M
Mass-archiving
A feature that allows users to archive multiple emails or conversations simultaneously, without deleting them.
Merging Conversations
The ability to combine multiple related conversations into a single thread, simplifying management and ensuring all related discussions are grouped.
Mobile App
A portable version of Missive available for smartphones and tablets, providing access to all features on the go.
N
Notifications
Alerts or updates about new activities in Missive, such as new messages or task assignments, ensuring users stay informed.
O
Out-of-Office
Missive status that lets you set yourself or a coworker as unavailable for a determined period of time. It changes how assignment works during that period
P
Pinned Conversations
Feature to mark important conversations for quick access to the sidebar, ensuring key discussions are always visible and accessible.
Posts
Messages or updates triggered by the app shown inside conversations.
Q
Quick Actions
Shortcuts within Missive to perform frequent tasks more efficiently, such as replying, archiving, or organizing.
R
Read Receipts
Notifications indicating when sent emails are opened by the recipient. This feature is not offered by Missive.
Rules
Automated processes set up to handle conversations based on specific triggers, such as sender, subject, keywords or much more.
S
Search
Feature allowing users to quickly find specific messages, conversations, or files within Missive, using various search criteria.
Send Later
Option to schedule emails to be sent at a future date and time.
Shared Inbox
A collective email inbox managed by a team, allowing multiple users to access and respond to emails collaboratively.
Sidebar
Customizable primary navigation panel that includes mailboxes, pinned items, labels and more. Allowing users to quickly access and organize their communications.
Signature Management
Tool to create and manage custom email signatures, which can include formatted text, images, and links.
Snooze
Function to temporarily remove a conversation from the inbox and have it return at a specified later time, managing workflow and focus.
Spam
Unwanted or unsolicited email messages that are typically sent in bulk and may contain advertising, phishing attempts, or other irrelevant content.
Starred Conversations
Feature to highlight conversations as important, making them quickly accessible and visible in a dedicated section.
Status
Indicates the current availability or activity level of a user, such as Having lunch, Away, Busy, etc.
Swipe Gestures
Touchscreen interactions for quick management of emails and conversations, such as swiping to archive, delete, or snooze.
T
Tasks
Action items or to-dos created within conversations, which can be assigned to team members and tracked to completion.
Two-Factor Authentication
A security feature requiring two forms of identification to log in, greatly increasing account security.
U
Undo Send
Allows a user to retract an email shortly after sending, correcting mistakes or unintended sends.
User Permissions
Specified access rights and restrictions assigned to users, determining what actions they can perform within Missive.
User Roles
Predefined roles within Missive that dictate the scope of actions a user can perform, such as Owner, Admin or Basic Member.
W
Webhooks
Web-based callbacks that trigger specified actions within external services or applications, improving automation and integration.
