Creating a team
A team groups colleagues who collaborate on shared conversations. Each team has a team space in the sidebar that can include a team inbox, tasks, and a chat room.
You can create a team in several ways:
On the fly in the onboarding process
When connecting an account (email, SMS, or other channels)
Directly in Settings > Teams > Create Team
Team basics
Name, color and emoji
Give your team a name and customize it with a highlight color and emoji. For example: ⛑️ Support in red, 💰 Sales in green, or 🔧 Engineering in blue.
Active members and Observers
When creating a team, you can define two types of users:
Active members receive notifications for new messages. They see conversations listed in the Team Inboxes mailbox in addition to the team inbox.
Observers do not receive notifications and see conversations listed in the team inbox only. Ideal for managers who want to monitor work without being flooded with notifications.
Dedicated inbox
You can choose to have a dedicated inbox or not. Turning it off is useful if you only want to create a team for internal mentions or chats.
Dedicated chat room
You can decide if you want the team to have its own chat room.
Sidebar customization
Choose how this team will appear in your sidebar. Missive offers two display options:
Show team space (default) — Includes the team inbox, tasks, and room. Ideal if your team regularly collaborates using tasks or the team chat room.
Show only the team inbox — Keeps your sidebar minimal, showing just the inbox without tasks or room.
Business rules
Business hours
This setting helps Missive Analytics accurately measure Reply time and First reply time by excluding contacts made outside business hours.
You can also use business hours in Rules to measure SLA conditions like "Unreplied and open after" only during working hours, excluding nights, weekends, and holidays.
Inactivity period
Determines when to segment long conversations so that people reusing old threads for new inquiries count as new conversations in your analytics.
Conversation rules
Mention options
When a user mentions the team in a comment:
Add only active members to the conversation (default)
Add both active members and observers to the conversation
Assignment options
When a user replies to a message from a team inbox:
Assign the conversation to that user (default)
Leave the conversation in the team Inbox
When a reply is received in an already assigned conversation:
Move conversation to the assignee's Inbox (default)
Move conversation back to the team Inbox
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