Roles FAQ

Common questions about user roles and permissions in Missive.

Account

How to change my Missive account email address?

Go to your Settings > Login & Security, confirm your password and update your Login email. You will receive a verification email that you’ll need to click for the change to take effect.

How to delete my Missive user account?

Please know this action cannot be undone.

1. Go to Settings.

2. Make sure you are no longer a member of any organization:

   1. If you own an organization, delete it in Organizations > Delete organization.

   2. Otherwise, an admin must remove you in Organizations > Users.

3. Delete all your connected accounts (email, SMS, etc) in Accounts > Delete account.

4. Delete all your calendar accounts in Calendars > Delete account.

5. Delete all your integrations (Asana, Todoist, etc) in Integrations > Delete integration.

6. Go to Login & Security. You may need to type your password or confirm your identity with Google or Apple.

7. Scroll down to Delete account and click Delete.

8. A confirmation popup will appear; click Delete.

You will immediately be logged out of Missive with no means of logging back in.

Within 30 days, all traces of your Missive data and activity will be permanently deleted from our database, cloud storage, backups, and logs.

Ownership

How do I transfer organization ownership?

If you're the current organization Owner, you can transfer ownership to another member:

1. Go to Settings → Users

2. Find the member you want to promote to Owner

3. Click the role dropdown next to their name

4. Select Owner

The previous Owner will automatically become an Admin. There can only be one Owner per organization.

Only the current Owner can transfer ownership. Admins cannot perform this action.

If you can't access the current Owner's account (for example, if they've left the company), contact Missive support by sending an email through Missive with a copy of your most recent paid invoice attached. This security verification allows the support team to transfer ownership for you.

What's the difference between Owner and Admin?

Both roles have similar permissions for managing the organization. The key differences:

Owner can:

• Access and manage billing and subscriptions

• Delete the organization

• Transfer ownership to another member

Admin cannot:

• Access billing pages

• Delete the organization

• Transfer ownership

For day-to-day team management (adding users, managing settings, creating rules), both roles have the same capabilities.

Avatars

How do I change my avatar?

Go to your Settings > Profile, then click on the avatar (circle image) and choose the right option.

How do I change the avatar of a colleague?

To change the avatar of a colleague you need to be an admin or the owner of your organization.

If so, go to Settings > Users, then click More > Edit Profile next to the user.

What are the meanings of the user avatars?

Orange clock icon: User has snoozed the conversation.

Blue dot (top right corner): User has not read all emails in the conversation.

Greyed avatar: User has archived the conversation.

Colored avatar: User has the conversation in their Inbox or Team Inboxes.

Blue allow: User is currently viewing the conversation: