Roles FAQ

Account

How to change my Missive account email address?

Go to your Settings > Login & Security, confirm your password and update your Login email. You will receive a verification email that you’ll need to click for the change to take effect.

Image showing where to change your Missive account email address
How to delete my Missive user account?
  1. Go to Settings.

  2. Make sure you are no longer a member of any organization:

    1. If you own an organization, delete it in Organizations > Delete organization.

    2. Otherwise, an admin must remove you in Organizations > Users.

  3. Delete all your connected accounts (email, SMS, etc) in Accounts > Delete account.

  4. Delete all your calendar accounts in Calendars > Delete account.

  5. Delete all your integrations (Asana, Todoist, etc) in Integrations > Delete integration.

  6. Go to Login & Security. You may need to type your password or confirm your identity with Google or Apple.

  7. Scroll down to Delete account and click Delete.

  8. A confirmation popup will appear; click Delete.

You will immediately be logged out of Missive with no means of logging back in.

Within 30 days, all traces of your Missive data and activity will be permanently deleted from our database, cloud storage, backups, and logs.

Avatars

How do I change my avatar?

Go to your Settings > Profile, then click on the avatar (circle image) and choose the right option.

Image showing how to change your avatar
How do I change the avatar of a colleague?

To change the avatar of a colleague you need to be an admin or the owner of your organization.

If so, go to Settings > Users, then click More > Edit Profile next to the user.

Image showing how to change the avatar of a teammate
What are the meanings of the user avatars?

Orange clock icon: User has snoozed the conversation.

Blue dot (top right corner): User has not read all emails in the conversation.

Greyed avatar: User has archived the conversation.

Colored avatar: User has the conversation in their Inbox or Team Inboxes.

Blue allow: User is currently viewing the conversation:

Image showing user avatars

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