Reports
Missive offers 5 different reports. Basic analytics provide access to the Overview report only, while advanced analytics available to Business plan subscribers offer additional data points and greater granularity to monitor user and team performance.
Overview report
The overview report provides a high-level view of your organization’s performance. It features multiple data points visualized in one or more charts to give a perfect snapshot. You can also compare similar data points in a larger chart.
Performance reports
Users
The Users report is ideal for comparing the performance of your employees. All the users in your organization will be listed in a table view, allowing you to compare their Messages sent, Replies sent, Replied conversations, First reply time, Reply time, and Handle time.
Teams
The Teams report is perfect for comparing the performance and load of your teams, departments, and functions. All the teams in your organization will be listed in a table view, allowing you to compare their new conversations, messages received, messages sent, replies sent, replied conversations, first reply time, reply time, and handle time.
Statistics reports
Accounts
The Accounts report offers two views: by Accounts (each account listed individually) or by Type of accounts (all accounts merged by type: email, WhatsApp, SMS, etc.).
All the accounts or types will be listed in a table view, allowing for comparison of their New conversations, Messages received, Messages sent, Replies sent, Replied conversations, First reply time, Reply time, and Handle time.
Labels
All the labels of your organization will be listed in a table view, allowing you to compare various metrics such as: Applied, Removed, Duration, New conversations, Messages received, Messages sent, Replies sent, Replied conversations, First reply time, Reply time, and Handle time.
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