Analytics FAQ
Does the Analytics engine count messages from personal accounts?
No. The Analytics engine operates on a per-organization basis, only counting messages shared within a specific organization. It doesn't include any messages in private conversations happening outside of that organization in its data.
However, if a private conversation is later shared with an organization, any messages sent or received from that point onwards will be included in that organization's analytics.
Learn more about our Analytics engine.
What happens to my analytics data if I change my organization's business hours?
Any data you see in the Analytics dashboard from before you changed your hours will reflect your old business hours. Conversely, any data collected after the change will be based on your new business hours, unless you change them again.
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