Instructions

Define AI behavior guidelines that apply to every assistant conversation across your organization.

Instructions are persistent guidelines that shape how the AI assistant behaves. Use them to enforce a consistent tone, provide domain context, or set boundaries for your team.

When anyone in your organization uses the assistant, active instructions are automatically included. The AI follows them alongside whatever the user asks.

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Instructions apply to the assistant only, not to prompts or AI rules.

Personal vs organization instructions

Scope
Who it affects
Who can create

Personal

Only your own sessions

Anyone

Organization

Everyone in the organization

Admins only

Team

Sessions within a specific team's conversations

Team admins

Creating an instruction

  1. Go to Settings > AI > Instructions.

  2. Click Add instruction.

  3. Write the instruction body. Keep it clear and specific.

  4. Set the scope: personal, team, or organization.

Priority and ordering

When multiple instructions apply to a session, they're all included. If instructions conflict, personal instructions take precedence over organization-wide instructions, which take precedence over team-specific instructions.

Within the same scope, instructions are applied in alphabetical order by name. If the order matters, name them accordingly (e.g., "1 - Tone", "2 - Formatting").

Example instructions

Tone and style:

Domain context:

Boundaries:

Language:

Limits

You can create up to 20 instructions per organization.

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