Can conversations be removed from my Inbox when closed by a colleague?
When a user closes, it always removes the conversation from their Inbox. But it does not remove the conversation from the Inbox of other users, at least by default.
There is a personal setting that each user can optionally set so that when a coworker closes a conversation that’s in their Inbox, it is removed from there:
![](https://ddux7jl4k2xkx.cloudfront.net/assets/faq/archive-when-assigned-or-closed-9b283c511d1c2461a5e72ab3cfc7671ad9188e89ecebdbe8d546afaa08992dd3.png)