🙋🏻‍♀️ FAQ

Aliases

Can I let others reply as me or an alias I own without sharing the entire account?
Can delegated users customize their name and signature on a shared account?
How can I change the default From address when I create a new draft?
How can I prevent an alias to be used when I reply to emails?

Analytics

Does the Analytics engine count messages from personal accounts?
What happens to my analytics data if I change my organization's business hours?
What is the frequency of analytics data refresh?

Billing

Can I get a discount?
Can I get unlimited history if I use Missive alone?
Can I pay with PayPal?
Can I prepay for users?
Can I use Missive for free?
Can my invoice include a VAT number or Tax ID?
Do I need to pay for multiple organizations?
Do you charge in C$ for Canadian customers? 🇨🇦
Do you offer a free trial of your paid plans?
Do you offer annual pricing?
Do you offer student pricing or discounts?
How can I downgrade to the free plan?
How can I update my billing infos?
How does the history limitation work?
How many personal accounts can I import?
How to upgrade to a paid plan?
Is there a commitment or yearly contract?
What are shared accounts and what do they cost?
Where can I view my invoices?
Will existing customers be exempted from price raises?

Calendar

Can I create Google Meet meetings?
Can I create Microsoft Teams and Skype meetings?
Can I hide the snoozed events from my calendar?
Can the calendar be loaded in the right sidebar next to emails?
Do you support Office 365 shared mailbox calendar?
How can I change the default calendar account?
How to edit a calendar color?
What are the different colors of snoozed events in the calendar?
Where can I find calendar reminders?

Contacts

How can I sync my contacts?
How to export a contact list from Gmail?
How to export a contact list from Outlook?
How to export my contacts from a Missive contact book?
How to import a contact list?

iCloud

Can I sync my iCloud contacts with Missive?

Drafts

Can I change the language of the spell check?
Can I compose messages in a right-to-left script? (Arabic, Hebrew)
Can I restore a discarded draft?
Can the draft composer be inline and not in a window?
Do you offer draft collision detection?
How can I auto Bcc an email address on all my sent emails?
How can I change the default font color in the draft composer?
How can I insert an attachment?
How can I insert my own sentences in between the quoted part of a draft?
How can I recover a discarded draft?
How to insert an inline image in a draft?
How to schedule a follow-up reminder when writing a draft?
How to send an email to an email list?
Is it possible to Send and Archive by default?
Is it possible to auto Bcc (Cc) based on recipients?
Is it possible to dynamically BCC an email address in my sent emails?
Should I change the font size if my recipients complain it’s too big or small?
Who has access to my drafts?
Why is a conversation still listed in the drafts mailbox after I sent my email?
Why is my email account Drafts folder not synced?
Why is my spell check app (Grammarly, LanguageTool, ...) is not working?
Why is there a [draft] token on my conversation?

Email

Are my email actions synced to back to my mail server?
Can I automatically share personal emails with my team?
Can I change the color of my default avatar?
Can I import more than one email account?
Can I resend an email as a new message?
Can I send marketing emails (newsletters) with Missive?
Can I set a different conversation color for each of my email accounts?
Do you offer read tracking?
Does Missive offer an email hosting solution?
How can I change the order of my email accounts on the sidebar?
How can I connect a Yahoo email account?
How can I forward in a new private conversation?
How can I know if my emails are being tracked?
How can I mass-archive emails?
How can I print all emails in a conversation?
How can I transfer an email account ownership to another user in my organization?
How can I update my Google account email following a domain change?
How do I change the icon that is displayed when I send emails?
How much of email account history is imported in Missive?
How to change my email account avatar in the conversation list?
How to create an internal distribution list?
How to delete an email account?
How to delete only one individual email from a conversation?
How to export and download an email to the .eml format?
How to find archived emails?
How to send an email to a group of contacts?
If I delete an email, is it deleted for everyone?
Is it possible to delete a personal account but retain the messages?
Is it possible to disable (turn off) conversation view (email threading)?
My company does not use Google Apps. Can we use Missive?
Who has access to a new email sent from a shared email address?
Why are emails/conversations sometimes duplicated?
Why aren't my colleague and I seeing the same BCC addresses in the same conversation?
Why can I change the title of an email thread? Is this change internal only?
Why don’t the total count on my Inbox and its sub-mailboxes add up?
Why is my teammate not able to send emails?
Will my personal emails be shared with my coworkers?

Attachments

Can I delete attachments from an email in Missive?
Can I re-attach an attachment from an email to draft?
Can image attachments display their filename instead of being auto-expanded?
Can you forward an email as an attachment?
What is the attachment limit for an email?

Folders

Where can I find my folders?

Gmail & Google Workspace

Can I search using Gmail search operators?
Can I use a custom SMTP server with my Gmail account?
Can we sync Gmail smart categories?
How can I bulk archive emails from my Gmail account?
How can I bulk mark as read my emails?
How many Gmail accounts can I have?
How to add Gmail to Outlook?
How to mark all emails as read in Gmail?
I’m getting an error when reconnecting my revoked Google account, how can I fix?
What is the meaning of error 5.7.0 when sending a message?
What should I do if my Google Workspace email domain changed?
Why are my Gmail account emails not importing?
Why is my Gmail email history not fully imported?

History

Can I import a PST email archive?
Can more email history be synced after the initial import?
How long should it take to import all of my emails?
How to share past emails with shared account delegated users?
Why aren’t all my emails imported?

IMAP

Do you support ProtonMail account?
Do you support Zoho email account?
How can I connect an AOL email account?
How can I fix the 'Mailboxes not configured' error?
I get an invalid SSL / TLS certificate error when trying to add my email account, what should I do?
Why is my IMAP email account disconnected from Missive?

Microsoft Exchange

Do you support Microsoft Exchange?

Migration

How do I migrate to another email provider or change my IMAP server details?

Notifications

How can I silence notifications for a specific email account?
Is it possible to snooze notifications during the weekend?

Office 365

Do you have tips for users transitioning from Outlook to Missive?
Do you support Office 365 shared mailbox account?
I can't add a specific Office 365/Outlook account?

SPF records

Do I have to configure Missive-specific SPF records?

Sharing

As the owner of a shared account, can I remove myself from the emails?
Can an admin of the organization manage a shared account?
Do I need a “shared address” if my email account is already shared?
How to automatically share an email sent to multiple people?

iCloud

How to fix Apple iCloud IMAP authentication failure?
How to use your iCloud custom domain address?

Facebook Messenger

Can I import my personal Facebook messages?
How can I connect my Facebook page?
How to block someone on Messenger?
How to import a Facebook Messenger account?
How to wave on Messenger?
Why don’t my Facebook Messenger messages appear in Missive?

General

Are you having a service outage?
Can I get a list of all IP addresses used by Missive's servers?
Can I change the language of the app?
Can I change the size of the text in the app?
Can I create multiple tasks in a single comment?
Can I cross-reference conversations?
Can I customize the actions displayed under messages?
Can I reactivate a warning prompt?
Can I set a vacation or holiday status?
Can I undo actions?
Can I undo sending a message (email, SMS, etc)?
Can I use Missive with a Chromebook?
Do you offer a Linux version?
Does Missive support Google Workspace?
How are time zones managed in Missive?
How can I change the spell check and auto-correction language of Missive?
How can I filter emails with different states, such as unread, snoozed, assigned to me, etc?
How can I merge two conversations into a single one?
How can I show most recent messages at the top and oldest at the bottom?
How can I un-merge two conversations?
How can I view only unread messages?
How do I migrate from Front and keep my data?
How to change my Missive account email address?
How to delete my Missive user account?
How to edit the active members and observers of a team?
How to install Missive if you don't have admin permissions on your computer?
How to invite/add someone to a conversation?
How to open Missive conversation links in the desktop app?
Is it possible to do bulk actions?
Is it possible to load and read messages while offline?
Is there a dedicated mailbox for mentions?
What does the colored border on the left side of conversations mean?
Where are the send later messages located?
Where to enable or disable notifications?
Why doesn’t Missive work in Safari’s private browsing mode?

Accessibility

Can I increase or decrease the font size of text in Missive?
Do you have a dark mode?

Avatars

How do I change my avatar?
How do I change the avatar of a colleague?
What are the meanings of the user avatars?

Login

How can I change my account password?
How to change from Google login to username/password?
Why I always need to sign in again?

Google Chrome

Allow Chrome to open mailto: link in Missive?
How can I enable notifications in Google Chrome?
Why is Chrome not remembering my Missive username and password?

Instagram

How to import an Instagram account?
Unsupported message - View on Instagram?
Why don’t my Instagram messages appear in Missive?

Integrations

Can I set custom integration icons?
Can I use Antidote Corrector with Missive?
Do you have a Notion integration?
Do you have a Telegram integration?
Do you have a WeChat integration?
Do you have a Zapier integration?
Do you have an Evernote integration?
Do you offer an integration with WhatsApp?
I would like to respond to Instagram direct messages in Missive. Is this possible?
Why is Adobe Acrobat Send Mail not working?

Shopify

How to prevent my own Shopify store account to be shown first in the view?

Internal Chat

Can I stop getting comments and notifications from a specific conversation?
How can I add multiple lines of text in a comment before it posts?
How to create custom chat rooms?
How to disable a dedicated Team Inbox room?
How to quote or reply to a comment in a different conversation?
I have unread comments or emails but I can't find where?
What is the maximum file size for attachments in Missive comments?

Labels

Can I move an email to a label instead of applying it?
Can conversations be copied when dragged into a label instead of being moved?
How can I mark a label as favorite?
How can I navigate to a label?
How can I quickly apply a label when I have hundreds of them?
How can I see the number of total or unread conversations in a label or mailbox?
How do I rename labels?
How to copy/move a conversation to a label when drag and dropping on it?
Is it possible to assign labels via the API?
Is there a way to hide labels from the sidebar?
What are the differences between Gmail labels and organization labels?
What does the Label is visible to mean?
What is the maximum amount of organization labels I can create?
Where are my email folders / labels?
Why are labels not showing up in my coworker’s sidebar?
Why can't I delete labels?

Live Chat

Can I send live chat email follow-up?
Can the live chat be in multiple languages?
Can the live chat be translated into another language?
How can I change the location of the live chat bubble on my website?
How can I fix if the live chat is not loading and throws an error?
Where can I find my Twilio account SID and Auth Token?
Why does the live chat need a Twilio account?

Mac app

Can I enable trackpad swiping?
How can I change the desktop notification behavior?
How can I update the app?
How to make Missive default email client app?
I cannot set Missive as my default email client.
I would like to change the default file saving location for Missive on Mac?
I’m frequently prompted to install a helper tool. How can I resolve this issue?

Mobile app

How can I access or change the integration loaded in my phone app?
How can I change the time format on mobile?
How can I disable multi conversations swipe?
How can I do a bulk action on many conversations?
How can I forward an older message in a conversation?
Why I'm not receiving notifications from Missive on my phone?

Onboarding

How can I get one-on-one onboarding?

OpenAI

How does the 'Reply using canned responses' OpenAI feature work?
How to make OpenAI respond in another language?
How to monitor cost usage per user for OpenAI?
Will OpenAI use my content to improve models and services?

Out-of-office

How to set up an out-of-office auto-response for specific dates?
How to set up an out-of-office auto-response within a particular schedule?

Permissions

Can I be part of multiple organizations?
Can I invite guests to chat rooms?
Can we keep a conversation in the team inbox when it’s been assigned to a team member?
How can I delete a comment?
How can we transfer the ownership of our organization?
How do I remove a user’s access from a conversation?
How do I remove or suspend a user from an organization?
Is it possible to outsource user management to my IT partner?
What are the different roles and permission levels in an organization?
What happens when a user is removed from an organization?

Referral program

Can I link to another page than Missiveʼs home page and get the rewards?
Can I run paid ads?
How long does the referral cookie last?
How to get a payout?
Is the full reward value credited all at once?
When are rewards credited?
Why were some of my rewards less than what was advertised?

Rules

An error says my rule will never match; what can I do?
Can I apply hierarchy or order to my rules?
Can I automatically follow-up on email I send?
Can I hide the events created by rules?
Can I trial the rules on the free or Starter plan?
How can I understand which rules were triggered?
How many rules can I create in Missive?
How to target replies over new messages?
Why is my newly created rule not working?

Incoming messages

Can I target all emails coming from certain senders?
How can I create an auto reply?
How can I send an auto-reply only to the first email in a conversation?
Why is my round-robin assignment action re-assigning all conversations?

Rule conditions

What does "Delay (period of time)" do in a rule?

Webhook

Can I use webhook action with a non-HTTPS URL?

SMS

Can I have the same phone number for Twilio, Aircall and WhatsApp?
Can I import my mobile phone SMS in Missive?
Can I send an SMS to multiple recipients at once?
Can I send links in SMS?
How can users unsubscribe or stop receiving my SMS messages?
How should I configure Twilio Studio with Missive?
How to block SMS numbers?
How to import an SMS (SignalWire) account?
How to import an SMS (Twilio) account?
How to send group texts or SMS?
What are the SMS services supported in Missive?
What does MMS mean?

Search

Can I change the number of pinned searches?
How can I disable saved searches from left sidebar?
How to search Gmail emails by date?

Security

Can I export my data?
Can you read my emails?
Do you offer a bounty program?
Do you support 2-factor Authentication (2FA)?
How can I change my password?
How do I enable two-factor authentication (2FA)?
How secure is Missive?
What does 2FA mean next to my user name in my user's settings?
What is IP restriction?
What is your uptime/downtime track record? (SLA)
Why do I need to confirm my password in the settings?
Why is IP restriction not working?

Sidebar

Can I reorder account sub-mailboxes in the sidebar?
How can I create custom sections in the sidebar?
How can I open the right sidebar (fourth column)?
Why is my label (mailbox) disappearing from my sidebar?

Signatures

Can I use a specific signature on the mobile app?
Can I use custom values within shared email signatures?
How can I add multiple phone numbers to a signature?
How can I define multiple signatures for the same email address?
How can I make sure the image in my signature doesn't appear as an attachment?
How to insert a user avatar in a managed signature?
How to limit the size of an image in my email signature
Why are my signature HTML tags stripped?
Why can't I edit my signature in my draft composer?
Why can't I edit my signature in my settings?
Why can't I use organization variables in a personal signature?

Snoozing

Can conversations be left in my inbox when I snooze them?
How can I remove snoozed conversations from the Assigned to me mailbox?
What is the “Discard snooze if someone replies” option?
When I select 'next week' it doesn’t snooze until the next Monday, why?
Where can I find snoozed conversations?

Spam

Can I safelist contacts, so they are never marked as spam?
Emails are wrongly marked as spam?
Spam emails are not filtered and go to my inbox, why?
Why can't I see the button to mark an email as spam?

Gmail & Google Workspace

Why was an email message marked as spam?

SPF records

How can I configure my DNS for better email deliverability?

Teams

Can I move teams between organizations?
Can I share an email address with multiple teams?
How can I balance my team's workload?
How can a conversation be manually moved to a team inbox?
How to open team sub-mailboxes (Assigned to others, Sent, etc)?
Is there a unified view of all my team inboxes?
What happens if the same email is sent to multiple team inboxes?
What happens when an email is sent to multiple team inboxes?
Why I’m seeing all emails in a team even if I’m not part of it?

WhatsApp

Can I send and receive WhatsApp Voice Notes?
Can I separate WhatsApp messages from a conversation?
Can I use an existing number and use it for WhatsApp?

Windows app

How can I fix the Missive app being blurry?
How to add a new language to the spellcheck?
How to run Missive automatically at startup?
I can't see the unread message badge in my Windows taskbar?
Why is AVG detecting images as threats?

Workflows

Can I automatically remove closed conversations from my Inbox?
Can I automatically watch (follow) conversations where I'm mentioned by a colleague?
Can I send a reply without closing a conversation?
Can I trigger a series of actions from the user interface?
Can the read/seen state be shared with my colleagues?
How can I give access someone to a conversation without moving it to their inbox?
How can I schedule an auto follow-up email?
How can I stop receiving email notifications when I'm assigned or mentioned?
I'm missing @mentions, sometimes they are not in my Inbox?
Is it possible to use ticket numbers, like in an help desk?
What is all at once assignment?
What is least busy assignment?
What is randomly assignment?
What is round-robin assignment?
Why are my conversations closed when I archive them from my inbox?
Why is the archive box icon button not closing in the inbox?

Assignment

Can I assign someone to a conversation when I tag them in the chat?
Can I auto-assign emails to the sender?
Can conversations be removed from my Inbox when closed by a colleague?
What will the assigned filter show?

Zapier

How to insert multiple To fields addresses in the Create Draft action? (In Zapier)

Can’t find your answer?

Contact us at support@missiveapp.com