Can I export my data?

You can export your data by navigating to Settings > Login & Security.

Here's what you can expect from each export category:

• Comments: This contains all comments from all organization conversations that you have access to. It excludes private conversations and any conversations that have been moved to the trash. Each organization's comments will be provided in a separate .csv file.

• Contacts: This includes all contacts from every contact book that you have access to. Each contact book's data will be provided in a separate .csv file.

• Conversations: This includes all data (such as messages, comments, assignments, etc.) from all organization conversations that you have access to. It excludes private conversations. Each organization's conversation data will be provided in a separate .json file.

• Email addresses: This contains all the 'From', 'To', and 'Cc' fields in all emails you have access to, excluding those in the trash or marked as spam. All this data will be provided in a single .csv file.

• Phone: This includes all the 'From' and 'To' fields in all SMS messages you have access to, excluding those in the trash or marked as spam. All this data will be provided in a single .csv file.

• Responses: This contains all responses you have access to. There will be separate exports for each team, the entire organization (for responses shared organization-wide), and personal responses. All these exports will be in .html format and will include attachments separately.

• Rules: This includes all rules you have access to. There will be a separate .csv file for each organization and for your personal rules.