What happens if the same email is sent to multiple team inboxes?
When an email is sent to multiple team inboxes (e.g. sales@, production@), the behavior depends on your organization settings:
Duplicate Conversations (Default): The conversation will be duplicated in each team inbox. A note is added to both conversations with a link to easily merge them together.
Single Conversation: The email will only create one conversation in a single team inbox. The inbox is chosen based on team name ordering (alphabetically). This helps prevent duplicate work and keeps all responses in one place.
You can change this behavior in Settings > Organization under "Email sent to multiple teams" options.
