How to target replies over new messages?
There are two techniques to target replies over new messages using rule conditions:
With the number of messages in the conversation (thread)
![](https://ddux7jl4k2xkx.cloudfront.net/assets/faq/rule-number-of-messages-6fe60f2703db161005c3593304a2b32a5d2b4bd34e5bbac6189d61abc533979a.png)
With the subject line
![](https://ddux7jl4k2xkx.cloudfront.net/assets/faq/rule-subject-reply-0a27bcbb3ce52abe0f989fb6c9231bf45c82aa185f1b40b542811601127dd423.png)
You could have one condition per language if your customers speak different languages.